Customer Story #23
Inside save specialist gets rave review from customer
MOON TOWNSHIP, Penn. Known for its homemade pizza, stromboli, wings, and salads, Loretto Pub & Grill has also been a Waste Management customer since 1999. Owner Russ R. was so pleased with his WM service that he wrote to Paul Behun, an inside save specialist in Moon Township, Penn.
“Paul, you’re a good man by helping me out with the pricing. Like I told you on the phone, a competitor of yours wants my business and they are a little cheaper than WM, but if you remember our conversation, I am happy with you guys. Every time when my yearly renewal is due, you or someone in the office always works with me and I couldn’t ask for better service. This is why I stay with you guys. In the 15 years I’ve been in business, I believe that loyalty with customers is very hard to find. I can’t thank you enough.” —Russ R., Loretto Pub & Grill