52 Customer Stories

#10 – Customer Letter: Way to go Andre!

Federal Way, Wash. – Check out this customer letter about Waste Management Driver Andre Edwards,
who on a cold and rainy day made a good impression on two customers while on his route.

Dear Waste Management,

“We want you to know how much we appreciate our driver, Andre. He is professional, friendly and upbeat
week in and week out. Yesterday, I was saying hello to Andre when all of a sudden he said, “Oh no!” I
turned around and our elderly next door neighbor had fallen and she was face down in the street.

From that moment Andre took control just as efficiently as a first responder. He went to her and saw that
she was bleeding heavily from her mouth. He held her and stopped the bleeding while I ran to get her
husband. Once we determined that nothing was broken and that she was well enough to go to the doctor
in her husband’s car, Andre walked her to the car and helped her in. I was impressed with his compassion.

We always had tremendous respect for Andre but yesterday confirmed what a fine individual he is. He is
a class act and is truly an asset to your company.”