52 Customer Stories
#11 – Sales manager offers to be “personal trash guy”
Simi Valley, Calif. – Sales Manager Tom Jacobellis’ excellent customer service impressed Heidi Jaeger,
a manager of two large properties in Malibu, Calif., when she called to review options and make
adjustments to her current service.
According to customer verbatims captured after her experience, Jaeger was impressed with Jacobellis’
manner — simply because he took time to explain her options clearly, without being pushy. Finishing up
the sales call, he told Jaeger that he would be her “personal trash guy” going forward and that she could
call him about any solid waste and recycling issues. She thought that was great.
By the end of their call, Jaeger said she managed two estates for Kari Clark, who is the wife of the late
Dick Clark. She was so pleased with the whole experience that she would tell Mrs. Clark about Tom
Jacobellis and WM.