You Asked, We Listened
Mobile Support for Password Reset Site
In IT, we are constantly improving our products and services to make them more usable. We heard from you
that it would help if you could reset your password easily from a smartphone or a tablet. Information Security
reached out to the eBusiness team for help.
As Principal Software Engineer Kevin Fargason put it, “Traffic analysis of wm.com has indicated an increasingly
upward trend towards mobile browsing in recent times. For this reason, we took a "mobile first" approach to the
password reset site which allowed us to deliver a clean design that is highly usable across a large number of devices.”
With their deep experience in user-focused design, the eBusiness team was able to redesign the site in a matter of
weeks. You can see the result at http://passwordreset.wm.com. Keep the feedback coming!