Account management app launches

Competitive advantage for customers

HOUSTON – Waste Management has officially released its first mobile account management app for
both iPhone and Android users. Called “WM Mobile,” customers can use this app to access the company’s
popular account management features currently available on WM.com. This includes:

The app is free and available for download on both the iTunes App Store and Google Play.

“Our customers demand the ability to manage and service their accounts 24/7,” said Dave Logsdon, vice president
of IT for Waste Management. “The mobile application is a huge step forward in our ability to offer our customers
multiple channels of interaction in the most convenient ways possible.”

The WM mobile app is poised to improve the company’s ability to service its customers by offering them a convenient
way to manage their accounts. This will further secure WM’s position as the industry leader of waste service providers
by laying the foundation for a competitive service advantage.

If you are a WM customer, download the app and try it yourself. If you have questions, email WMWebsiteFeedback@wm.com.