Customer Help Videos

Guide for Scheduling Roll Off Empty and Return Service

This video demonstrates how eligible rolloff customers can use WM.com to schedule empty and return service for their rolloff dumpsters. Now you can skip a phone call and order empty and return service 24/7 on WM.com!

Guide for Customer Service Navigation

This video demonstrates how you can use WM.com to contact customer service with common requests and concerns, such as updating your account information or requesting an extra pickup. It’s fast, easy, and available 24/7!

Guide for Connecting a WM ezPay ID with a WM.com Account

This video demonstrates how you can link your Online ezPay ID to your WM.com account. To manage your service online, you must first link your account on WM.com. After you link your account, you will have access to many features on WM.com such as managing and paying your bill, viewing your day of service and holiday schedule, and contacting customer service. It’s fast, easy, and available 24/7!