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FAQ

Q. My garbage/recycling/yard waste service was missed. Who do I call?
A. Call Waste Management of Alameda County at their toll-free number: (510) 537-5500. For Commercial Customers, call 510-613-8751.

Q. My cart is damaged/missing. Who do I call?
A. Call Waste Management of Alameda County at their toll-free number: (510) 537-5500. For Commercial Customers, call 510-613-8751.

Residential Customers

Q. What are the hours of collection?
A. Service hours are Monday - Friday from 6:00 am to 6:00 pm.

Q. How do I recycle used motor oil? Filters? Other auto fluids?
A. Place one-gallon screw-top containers, which are available through Waste Management of Alameda County (WMAC) and at the Castro Valley Sanitary District, curbside beside the carts you have set out. You can recycle up to three (3) gallons per week of motor oil, transmission fluid, gear lube and other lubricants commonly used in cars and light trucks. Oil filters can be put in a heavyweight "ziploc" type freezer bag and placed curbside. Jugs for used motor oil can be picked up at CVSan, 21040 Marshall St., Monday - Friday from 7:00 am to 4:00 pm.

Q. I'm interested in home composting. Where can I get more information?
A. Call the "Rotline" at (510) 444-SOIL for information about home composting, and remember that many items not compostable at home (food-soiled paper, meat and cheese, bread products) can be placed in your green waste cart for composting.

Q. What if I have physical difficulty taking my carts out to the curb?
A. Call CVSD at (510) 537-0757 and a street/curbside exemption form will be mailed to you. A doctor's letter or a certificate from the Department of Motor Vehicles must accompany the request.

Q. I have some unusual items to recycle. Where can I get more information about what to do with them?
A. Call the Alameda County Recycling Hotline toll-free at (877) STOPWASTE (786-7927).

Q. Who should I call about the disposal of household hazardous waste?
A. Call the Alameda County Household Hazardous Waste Program at (800) 606-6606 or (510) 670-6460.

Q. Where should I place my carts for collections?
A. Carts are to be placed street/curbside by 6:00 a.m. on your collection day. Place carts side-by-side with their handles facing your home. The driver will move the carts to the truck to be emptied. Thank you for your help!