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Contact Us

Customer Service

Email: csnorthbay@wm.com
Phone:
(925) 837-3356

Hours of Operation

Mon - Fri

Closed:
  • New Year's Day
  • Christmas Day
  • Thanksgiving Day

Voicemails, emails or written correspondence left before 3PM will be answered by 5PM, the day of call/correspondence. Communications left after 3PM will be answered by noon the following business day.

Missed pick-ups reported by 3:00 p.m. on a work day will be collected by the end of that day. Missed pick-ups reported after 3:00 p.m. will be collected by the end of the next work day. Orders for cart repair, replacement, or exchange will be completed on your next collection day, or within 3 work days upon request.