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Commercial FAQ

Q: How do I choose the correct size of containers?
A: The cart, bin or roll-off sizes you choose should depend on the volume of waste your business generates. To determine the best cart/bin sizes for your business, please consider the following:

  • Number of employees
  • The type of waste your business generates (Less garbage? More recyclables? More yard waste?)
  • Your business’ commitment to recycling

Q: How can I reduce my bill?
A: The most effective way to reduce your bill is by using your recycling service to its full potential. Remember, the less you throw in the garbage, the smaller the garbage container size you will need, and the less you will pay! However, please ensure the container sizes you select are adequate to meet your needs. Overfilling, exceeding the weight limits, or contaminating your recyclables or yard waste containers with garbage will result in non-collection of your containers.

Q: How can I pay my bill?
A. Waste Management offers several convenient and easy to use payment options. Customers can pay their bills online, in person at a Waste Management Pay Station, or by mail to PO Box 78251, Phoenix, AZ 85062.

Q: Is recycling service free?
A: Cart customers will receive their choice of (1) 64g or (1) 96g recyclables cart for every garbage cart serviced free of charge. Bin and Permanent Roll-off customers will receive up to one-half of the customer's subscribed garbage capacity in recyclables capacity free of charge. Customers may increase their recyclables capacity for a fee.

Q: Can I receive yard waste service?
A: Yes, commercial customers may subscribe to yard waste service for a fee.

Q: Do I have to have garbage service?
A: Yes, Monterey County Code requires every resident and business to subscribe to garbage collection service.

Q: What materials are accepted for recycling?
A: Accepted items for recycling include: All clean paper, corrugated cardboard, brown bags and paper, paperboard, paper egg cartons, telephone books and magazines, clear and colored glass containers, aluminum foil and beverage containers, scrap steel and aluminum metals (not exceeding 40 pounds in weight nor 2 feet in any dimension for any single item); steel including, ”tin” cans, aerosol cans (empty, non-toxic products), bimetal containers, all plastics (#1-7). Expanded Polystyrene (EPS) is not accepted. Click here for a list of items accepted for recycling, tips and instructions on how to recycle.

Q: Can we place food scraps in the recyclables or yard waste containers?
A: No, your containers are only for recyclables or for yard waste. Please click here for a full list of accepted items. Discover the ease of composting and enrich your garden. Waste Management offers at-cost compost bins and provides composting instructions, hands-on demonstrations and troubleshooting tips. Call (800) 321-8226 for more information.

Q: What should I do if my container was not picked up?
A: Please ensure your containers are set out for collection by 6:00am on your collection day. If your containers are not collected, please call (800) 321-8226. If your missed collection is reported by 3:00pm, Waste Management will return to collect your containers by the end of the day. Please note that, if your missed collection is reported after 3:00pm, Waste Management will return to collect your containers by the end of the following day.

Improper use of containers, including overfilling, exceeding container weight limits, or contaminating recyclables or yard waste containers with garbage may result in non-collection of containers. In such instances, Waste Management staff will place a notice on the containers explaining the reason for non-collection and providing instructions on proper disposal procedures.

Q: How do I dispose of bulky items?
A: Beginning November 1, 2010, commercial customers may receive on-call collection service for a fee. Please call (800) 321-8226 to schedule your on-call service on your next regular collection day.

Q: Where can I learn more about new services?
A: You can learn more by calling (866) 684-3138.