Blocked Container Procedure - "Haul or Call"
Waste Management maintains a "Haul or Call" policy for garbage and recycling collection.
We ask customers to keep containers unblocked (parked cars, overflow material, locked gates, etc.) so that we can empty and replace them in a timely fashion.
- If a driver finds a container blocked, he will call Dispatch.
- Dispatch will contact the customer while the driver waits up to 4 minutes for access before moving on with the route.
- If Dispatch reaches the customer, they will ask the customer to clear access and arrange for later collection if necessary.
- If Dispatch is unable to contact the customer, they will leave a message explaining the circumstances, and ask the customer to call Customer Service to schedule another collection. Extra service charges may apply.