WM customer ID FAQs

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General Questions and Answers

A comprehensive list of frequently asked questions is available for your review. Select the topics from the navigation bar located on the left. If your question is not answered on this list please use the corresponding “Contact Us” link available at the bottom of each FAQ list to submit your concern.

  • What is WM customer ID?
    WM customer ID is a convenient payment option that saves you the time and expense of writing and mailing checks.  Your Waste Management account is credited quickly so there is no worry about the time for mail delivery or check processing. 

    With WM customer ID you can make a one-time payment or enroll to view invoices, payment details, save payment methods and set up automatic/reoccurring payments.
  • What is a WM customer ID payment?
    Any payment transacted online through the Waste Management website http://www.wm.com.
  • Who is eligible to use WM customer ID?
    Customers of Waste Management that have been assigned a WM customer ID ID and have received an invoice are eligible to use WM customer ID.  You will also need your billing zip code to validate your WM customer ID.  You will also need a bank account or credit card that will pay in or translate to U.S. dollars. 
  • What is a WM customer ID ID?
    All Waste Management customers have a WM customer ID ID. The WM customer ID ID is a unique number that provides access to WM customer ID so that customers can:
    • Make one-time payments
    • Receive online invoices – eliminating printed invoices
    • Store payment information – creating a faster, easier, and safer payment option
    • Set up automatic (recurring) payments – making effortless payment
  • Is there a charge for using WM customer ID?
    Waste Management does not charge its customers for making online payments through WM customer ID. While most financial institutions do not charge their customers for such transactions, if you are not sure of your bank's policies, you should contact them prior to making an online payment.
  • How do I change my email address?
    To change any of your contact information, including email address:
    • Log On to WM customer ID.
    • Click the Update Profile tab.
    • Click Customer Information.
    • Click the Edit link. (The Edit link is located in the body of the screen on the right.)
    • Make your edits and click the Update link. The updates are complete and appear in the Individual Information fields.
  • What if I forget my User ID?
    • Click Forgotten User ID link located below the user id and password entry fields. The Forgotten User ID screen appears.
    • Fill in your WM customer ID ID and Email Address.
    • Click Submit. A message containing your user ID and password information is sent to the email address on your customer profile.
  • How do I reset my password?
    • Click the Forgotten Password link located below the user id and password entry fields. The Forgot Password screen appears.
    • Fill in your WM customer ID.
    • Click Submit. The Identify Confirmation screen displays to allow you to verify your security question and answer.
    • Answer the security question.
    • Click Submit. If the answer is valid, a new system-generated temporary password is sent to the email address on your customer profile.
  • How do I change my bank account or credit card information?
    In WM customer ID, with the exception of expiration dates, payment method information cannot be changed. To change your bank account or credit card you remove the old and add the new. To change your bank account or credit card information:
    • Log On to WM customer ID.
    • Position your cursor on Manage Payments.
    • Click Payment Methods.
    • Using the Select radio buttons, select the account you want to change.
    • Click Delete. A Confirmation pop-up displays.
    • Click Ok. The account is removed from the list.
    • Click on New Payment Method.
    • Add the account information in the fields provided to create a new Payment Method.
  • How do I update my credit card expiration date?
    • Log On to WM customer ID.
    • Position your cursor on Manage Payments.
    • Click Payment Methods.
    • Click the Edit button next to the credit card date you want to change. The expiration date fields become editable.
    • Using the drop-down lists, select the new date.
    • Click Update.
  • How do I delete my bank account or credit card?
    • Log On to WM customer ID.
    • Position your cursor on Manage Payments.
    • Click Payment Methods.
    • Using the Select radio buttons, select the account you want to change.
    • Click Delete. A Confirmation pop-up displays.
    • Click Ok. The account is removed from the list.
  • How do I set up automatic (recurring) payments?
    • Log On to WM customer ID.
    • Position your cursor on Manage Payments.
    • Click on Automatic Payments. The Manage Automatic Payments screen displays. From here you can add an Automatic Payment to the account.
    • If the account does not have an automatic payment defined, click Add next to the account. The Add Automatic Payment screen displays.
      —Or—
      If the account has an automatic payment defined, click Remove next to the account, this allows you to add a new Automatic Payment rule. Return to the Manage Automatic Payments screen. Now you can click Add. The Add Automatic Payment screen displays.
    • From the Add Automatic Payment screen you have the option of using a previously defined Payment Method or creating a New Payment Method. Select the appropriate checkbox.
    • If you select a predefined payment method, you do not have to enter your bank account or credit card information.
      —Or—
      If you select New Payment Method, complete the following:

      Payment Method: Bank Account or Credit Card select the appropriate checkbox.
      Bank Account information:
         · Account Number
         · Checking Account or Savings Account
         · Routing Number
      Credit Card information:
         · Credit Card Type
         · Credit Card Number
         · Expiration Date
         · CCV2 Code
         · Credit Card Name and Address - if the name and the address on your credit card is the same as the one on your WM invoice, you can check same as Waste Management account
    • Select Click to read and agree to Terms and Conditions.
    • Read the terms and conditions presented and click on I Agree.
    • Click Add. You may have to scroll down to see the Add button. The Confirm Adding Automatic Payment dialog box appears.
    • You can either Enter new payment or Accept recommended amount. Select the appropriate checkbox. Selecting Accept recommended amount populates the Waste Management preset value Maximum Payment Amount field. Selecting Enter new payment allows you to set the Maximum Payment Amount yourself.
    • Click Add Automatic Payment.

    • IMPORTANT: Depending on your invoice date and the day you set up your Automatic Payment you may need to make a one-time payment.
  • How do I cancel automatic payments?
    Payments scheduled beyond the current day can be cancelled. Future dated payments have an Action button located on the payment detail. To cancel a payment:
    • Log On to WM customer ID.
    • Position your cursor on Manage Payments.
    • Click on Payment History.
    • Click the Action button.
    • Click Cancel Payment.
    • Click Ok to confirm the cancellation.
    Payments scheduled on or before the current day must be reversed. To reverse a payment contact Waste Management at 866-834-2080, option 3.
  • How do I increase my maximum payment amount?
    • Log onto WM customer ID.
    • Position your cursor on Manage Payments.
    • Click Automatic Payments. The Manage Automatic Payments screen displays. From here you can add and Automatic Payment to an account.
    • Click Update next to the account. The Update Your Automatic Payment dialog box appears.
    • Type the new value in the Update Maximum Payment Amount field.
    • Click Update.
  • How do I view my invoices?
      To view your current invoices:
    • Log On to WM customer ID.
    • WM customer ID opens to your Current Invoices.
    • Click the invoice number. A PDF version of your invoice displays.
      To view your past invoices, starting from Current Invoices:
    • Position your cursor over the Invoice tab.
    • Click on Past Invoices. The Past Invoices screen appears.
    • Click the invoice number. A PDF version of your invoice displays.
  • Once enrolled, can I change my mind?
    Yes, you can deactivate your User ID and Password at any time simply by logging onto your account.
  • If my checking account is with a Credit Union rather than a bank, can I still use WM customer ID
    Yes, but some Credit Unions do not have a 9-digit routing number so you may need to contact your Credit Union to obtain the 9-digit number you will need to enter on the Payment Method screen. 
  • Can I pay with a credit card?
    Yes, credit cards are accepted in two convenient ways. You can make secure payments online with WM customer ID, or via the phone at 866-WMI-2PAY or 866-964-2729.
  • Can I pay using my bank account?
    Yes, ACH or bank account transactions are accepted in two convenient ways. You can make secure payments online with WM customer ID, or via the phone at 866-WMI-2PAY or 866-964-2729.