List of Menu Options

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BNY Mellon's Interactive Voice Response System Menu Options

You can access the Interactive Voice Response (IVR) system 24 hours a day by dialing 1-800-969-1190. Customer Service Representatives are available 9:00am to 7:00pm Eastern time. The IVR begins as follows:

"Thank you for calling Waste Management Shareholder Services."

Yesterday's closing share price was ____________.

For your convenience, you can now access your account online at

You're at the Main Menu. From here you can ask for many different services. For example, you can say: ‘account balance’, ‘dividends’, ‘transfer shares’, ‘request a stock certificate’ or ‘tax information’. If you want to speak to one of our agents, say ‘customer service’. And if you didn’t hear what you wanted, say ‘more options’. Which would you like?"

Caller can say any option above or whatever function they would like to execute and the system would respond accordingly to whatever option is spoken. If caller is not sure, they can say 'more options' or 'shortcuts' to get more details to what is available.

If caller says 'customer service', they will hear the following: "In order to direct your call or assist you better..." To be transferred directly to a customer service rep, the caller should say 'customer service' again at any time during this message. (Note: Customer Service Representatives are only available between 9:00am - 7:00 pm Eastern time.)