WM of NY - Rochester

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Contact

Office Address
220 Kenneth Drive,Suite 500
Rochester, NY 14623 USA

Phone: 800-333-6590
Fax: 585-254-2313

Customer Service
Email: WMCustomerServiceGeneral@wm.com
Phone: 800-333-6590

Mailing Address
220 Kenneth Drive,Suite 500
Rochester, NY 14623 USA

Sales
Email: sales_upstateny@wm.com
Phone: 800-333-6590

Hours and Holiday Schedule

Our customer service & sales staff are available daily, Monday-Friday 7:30 am - 5:00 pm

Monroe County Recycling Guidelines

Click here for our Holiday Schedule

HolidayStatus
New Year's DayMon and Tues No Delay Wed, Thur and Fri 1 day delay
Day After New Year's DayPlease click on the holiday schedule link above.
Martin Luther King DayPlease click on the holiday schedule link above.
Memorial DayPlease click on the holiday schedule link above.
Independence DayMon - Wed On Schedule Thursday and Friday One Day Delay
Labor DayThere will be a one day delay in service all week.
Thanksgiving DayClosed, Thurs and Fri Customers One Day Delay
Day after Thanksgiving DayPlease click on the holiday schedule link above.
Day before ChristmasOpen - Office will close early at 3PM but trucks remain out on the road until routes are complete
Christmas DayMon and Tues No Delay Wed, Thur and Fri 1 day delay
New Year's EveOpen - Office will close early at 3PM but trucks will remain out until routes are complete.
Columbus DayNo Delays all week
Veterans DayNo Delays all week.
President's DayNo Delays all routes running on schedule

Services Provided

Residential ServicesWaste Management provides residential solid waste collection services for municipalities, regional authorities, single-family homes, individual subscription services and homeowner associations across North America. We are able to maximize productivity through efficient routing and dedicated employees who provide excellent customers service.
  • Bulk Waste Pick-up
  • Waste Pickup
  • Curbside Recycling Pickup
  • Dumpsters
  • Yard Waste
  • Food Waste
  • Household Hazardous Waste
  • Electronics Pickup
  • Fluorescent Bulb and Battery Recycling
  • Bagster Dumpster in a Bag
  • Syringe Collection
Request a Quote

Materials Allowed

Acceptable Items