Billing Help

Getting Started

How To Read Your Bill

For a visual guide to help you locate account details, local office information, account summary, important messages, and the payment coupon, please refer to the bill diagram.

Find the Balance on My Account

To view the balance, go to the My Account section on WM.com. You can view your current balance on the My Account dashboard. If you have recently made a payment, the payment will be reflected online within five business days.

Pay My Bill Online

Go to the My Account section of WM.com to access online payment options, a free service. To make a payment, select the account(s) that you want to pay, and select your payment method.

If you have not registered an account with WM.com, you can still make a one-time payment. You will need your Online WM ezPay ID from your invoice, as well as your payment information. 

View Electronic Invoices

Please note that in order to view your invoices online, you must first register your WM account with WM.com and then link your WM ezPay ID to your WM account

You can view current and past invoices by accessing the My Account section of WM.com. In addition to viewing electronic invoices, you can make a payment; enroll in paperless billing and automatic payments, and print copies of your invoices.

Change or Update Payment Method on Auto-Pay

To change or update your Auto-Pay information, go to the My Account section of WM.com. Under the “Manage My Accounts” section, click on the account that you want to manage. On the right of the page, you will see a button that says, “ENROLLED” next to “Automatic Payments.” Click this button. Now you can edit your payment information or stop the automatic payments. Click “Edit Payment Info” and you will be directed to a form where you can edit your saved credit card or checking account. Click “Stop Automatic Payments” to stop the automatic payments.

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Billing Issues

Payment Options

Besides mailing in your invoice remit coupon with a check or money order, other payment options are:

Online Payments: If you have registered for an online account, go to the My Account section of WM.com to access online payment options, a free service. To make a payment, select the account(s) that you want to pay, and enter your payment method.

If you have not registered an account with WM.com, you can still make a one-time payment. You will need your Online WM ezPay ID from your invoice, as well as your payment information. 

Pay-by-Phone: Dial 1-866-WMI-2PAY (1-866-964-2729) to use the Interactive Voice Response (IVR) to process a payment to your Waste Management account. When you call, please have your WM ezPay ID or WM Account Number available, along with your zip code and invoice number. There is a $5 fee for this service, where applicable.

 In-Person: Making in-person payments vary by area. For additional information, please contact Customer Service.

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Fees

Admin Fee

The admin fee covers the cost of generating your paper invoices and processing your payments. To avoid this fee, enroll in paperless billing and sign up for automatic payments, through My Account on WM.com. Before you can enroll in these bill pay services, you must first register your account with WM.com, and link your WM ezPay ID to your WM account.

Regulatory Cost Recovery Charge

The Regulatory Cost Recovery charge is a fixed percentage of 2.1% of all other invoice charges, including the fuel surcharge and environmental fee, but excluding taxes.

This charge allows Waste Management to cover a portion of our company-wide costs associated with host community feeds, waste disposal taxes and similar charges that we pay to municipal or other governmental authorities or agencies to engage in the waste collection, transfer, processing, disposal, incineration, treatment and/or recycling business.

Fuel / Environmental Charge

Waste Management is committed to controlling costs so we can continue to provide you with the best overall value in waste-related services. However, rising fuel prices and costs related to environmental compliance are things we cannot fully control. Our standard fuel/environmental charge is meant to help us cover these increased costs and achieve an acceptable operating margin. Learn more about the fuel/environmental charge.

For assistance with your bill, please contact Customer Service.

Other Fees

Additional fees may be incurred for the following: late payment, resumed services previously suspended for non-payment, returned check. 

For assistance with your bill, please contact Customer Service.

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