WM Mobile

Getting Started

Download WM Mobile

The WM Mobile app is free and available for download on Google Play and the iTunes App Store.

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Register for My Account

To register for My Account:

  •  Tap the grey “Register” button on the home screen and follow the prompts.

Please note that you will need your WM ezPay ID and billing zip code to complete registration.

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Link your WM Service to My Account

Linking your existing services to My Account allows you to manage your account online, from your mobile device.

To link your WM service to My Account:

  • Log in to the WM Mobile app with your WM.com username and password.
  • Enter your WM ezPay ID, nickname, and billing zip code.

To link more than one WM service:

  • Go to the “My Profile” section of the mobile app.
  • Tap “Link Another Account.”
  • Enter your WM ezPay ID, nickname, and billing zip code.
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Services

Collection Schedule / Pickup Time

To view your collection schedule and estimated pickup time: 

  • Go to the “Pick Up Date & Estimated Time” section on the home page or under the My Services section.
  • If you have multiple accounts, select the account you would like to view. 
  • If you have multiple services under your account, select the service you would like to view. 
  • You can see your pickup schedule, next pickup date, and estimated pickup time on the following page.

Note: You can only view your estimated pickup time on your day of service.

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Holiday Pickup Schedule

To view your local holiday pickup schedule:

  • Go to the “Holiday Schedule” section on the home page or under the My Services section.
  • You can view service schedule information for all major holidays on the following page.
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Customer Service

For questions or service requests, please contact Customer Service:

  • Go to the “Contact Us” section of the mobile app located in the lower section of the home page.
  • You will see options to call us or send us a message.
  • To call us, select the option for assistance with your account or technical assistance with the app.
  • To send us a message, select the message us option.
  • Select the account in question from the drop-down list. 
  • Select your question type from the next drop-down list. 
  • Use the comments box to enter your question or the details of your request. 
  • Tap the green “Submit” button.

The mobile app sends your message to a customer service representative who will respond to your inquiry.

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Roll Off Dumpster Pickup Requests

Schedule a Pick Up Request

To make pickup requests for your roll off dumpster:

  • Go to the “Request Roll-Off Pickup” section on the home page or under the My Services section.

Note: if you do not see this option on the app home screen, you may not be eligible for service, or your rolloff service account may not be linked to your WM.com profile. Please see “Getting Started” to link your account.

  • If you have multiple accounts, select the account you’d like to schedule service for and place a pickup request
  • If you have multiple dumpsters, select the dumpster you’d like to make a pickup request for.
  • Enter your requested service date and contact details, then select “Continue.” After you submit a request using the app, this information will be pre-filled for you for each new request.
  • Verify your pickup information on the next screen, then click “Submit” or “Cancel” if you need to edit.
  • You will receive a confirmation email shortly after you submit. If you have questions about your order, please contact customer service.

You will receive the same quality service via your mobile experience that you receive today on wm.com or by phone.

Note : Customers with hazardous waste or special/profiled wastes may require validation of profile expiration date and permit applicability. This could impact the prompt removal of your materials within the 24 hour window.

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View Roll-Off History and Edit or Cancel Pick Up Requests

To view, edit or cancel pickup requests for your roll off dumpsters:

  • Go to the “Manage Roll-Off Request” section of the mobile app under My Services

Note: if you do not see this option under My Services, it means you have not made any roll-off requests on WM.com or the mobile app within the last 35 days

  • If you have multiple dumpsters, select the dumpster you’d like to view. 
  • You can view all submissions along with status for the dumpster selected. Select one of the submissions to view details 
  • To edit a submission, tap the “EDIT REQUEST” button, then edit the details you would like to change. When you’re finished, tap the “CONTINUE” button.
  • Verify your pickup information on the next screen, then click “Submit” or “Cancel” if you need to edit. 
  • To cancel, tap the “CANCEL REQUEST” button, and confirm your cancel request.
  • You will receive a confirmation email shortly after you submit your edits or cancel request. If you have questions about your order, please contact customer service.

Note : You can only edit or cancel roll-off requests up to 24 hours prior to the service date. After that, the edit and cancel options are not available.

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