WM Mobile

Getting Started

Download WM Mobile

The WM Mobile app is free and available for download on Google Play and the iTunes App Store.

Register for My Account

To register for My Account:

  •  Tap the grey “Register” button on the home screen and follow the prompts.

Please note that you will need your WM ezPay ID and billing zip code to complete registration.

Link your WM Service to My Account

Linking your existing services to My Account allows you to manage your account online, from your mobile device.

To link your WM service to My Account:

  • Log in to the WM Mobile app with your WM.com username and password.
  • Enter your WM ezPay ID, nickname, and billing zip code.

To link more than one WM service:

  • Go to the “My Profile” section of the mobile app.
  • Tap “Link Another Account.”
  • Enter your WM ezPay ID, nickname, and billing zip code.
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Automatic Payments

Enroll / Sign Up for Automatic Payments

To enroll in automatic payments:

  • Go to the “Manage Accounts” section of the mobile app.
  • Tap the “Automatic Payments” option.
  • Toggle the switch on this screen.
  • Select your payment date and payment method.
  • Tap “Start Auto Payment.”

Cancel Automatic Payments

To cancel your enrollment in automatic payments:

  • Go to the “Manage Accounts” section of the mobile app.
  • Tap the “Automatic Payments” option.
  • Toggle the switch on this screen.

Cancel a Scheduled Payment

To cancel a scheduled payment:

  • Go to the “Manage Accounts” section of the mobile app.
  • Tap the “Payment History” option.
  • Tap your pending payment on the next screen.
  • You will then have the option to cancel this payment.

Change / Edit Payment Method on Automatic Payments

To change your saved payment method for automatic payments:

  • Go to the “Manage Accounts” section of the mobile app.
  • Tap the “Automatic Payments” option.
  • Tap the “Payment Methods” option.
  • Select a new method of payment.

Manage Saved Payment Methods

To manage your saved payment methods:

  • Go to the “My Profile” section of the mobile app.
  • Tap the “Payment Methods” option.
  • You can then edit, delete, or add new payment methods on this screen.
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Billing

Pay Your Bill

To pay your bill:

  • Go to the “Pay My Bill” section of the mobile app.
  • Select the account that you want to pay.
  • Select your payment method.

View Payment History

To view your payment history:

  • Go to the “Manage Accounts” section of the mobile app.
  • Tap the “Payment History” option.

Enroll / Sign up for Paperless Billing

To sign up for paperless billing:

  • Go to the “Manage Accounts” section of the mobile app.
  • Toggle the switch on the screen.

Cancel Paperless Billing

To opt out of paperless billing:

  • Go to the “Manage Accounts” section of the mobile app.
  • Toggle the switch on this screen.
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Customer Service

For questions or service requests, please contact Customer Service:

  • Go to the “Contact Us” section of the mobile app.
  • Select the account in question from the drop-down list.
  • Select your question type from the next drop-down list.
  • Use the comments box to enter your question or the details of your request.
  • Tap the green “Submit” button.

The mobile app sends your message to a customer service representative who will respond to your inquiry.

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