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STAY CLEAR OF CONTAMINATION SURCHARGES

SURCHARGES TO BEGIN MARCH 1, 2021
Surcharges for contamination range from $6.09 to $18.20 per cart, per incident depending on cart size. If you receive three contamination incidents in three months, you trash cart size may be increased with accompanying higher rate. Follow the rules below to avoid surcharges.

How to Avoid Contamination. Watch a video on recycling right.

Follow these simple guidelines to avoid contamination.

STAY CLEAR OF OF OVERFILLED CARTS AND SURCHARGES

SURCHARGES TO BEGIN MARCH 1, 2021
Surcharges for overfilled carts range from $6.09 to $18.20 per cart, per incident depending on cart type and size. If you have three incidents of overfileld carts in three months, you trash cart size may be increased with accompanying higher rate. Follow the rules below to avoid surcharges.

Follow these simple guidelines to avoid overages. Watch a video about overages.

  • Breakdown cardboard boxes
  • Place recyclables loose in the cart - never bag
  • Keep appliances and HHW out
  • Increase cart size if recurring problem

If you regularly have excess materials, we’re here to help you put a lid on overages. Call Customer Service at 209-946-5711 to help you right-size your service.

TIPS FOR PROPER CART PLACEMENT


Place on the street in front of your house with wheels against the curb, away from any obstructions and neighbor's carts.
Watch a video about proper cart placement.

TOOLS AND EDUCATION

CUSTOMER COMMUNICATION

Visit wm.com/mypreferences to update your contact information.

CUSTOMER EDUCATION

VIDEO RESOURCES

Recycle Right!
For recycling to work, we all have to do our part in keeping non-recyclables out of your recycling container.

Keep it Green!
Give organics a second life as compost, keep non-organic material out of your organics container.

Avoid Overages!
Protect our community and environment, keep the lids closed.

Properly setting our your carts makes a difference.
Learn why setting your carts our correctly matters:

Check out more videos at https://www.wm.com/us/en/recycle-right/recycling-resources

FREQUENTLY ASKED QUESTIONS

IS THIS THE FIRST TIME CAMERAS HAVE BEEN USED ON A WM COLLECTION TRUCK?

No, Waste Management has used cameras on trucks for almost 10 years. We use mounted cameras to improve safety by assisting our drivers with rear and side-view perspectives, and documenting driving incidents.

¿ES ESTA LA PRIMERA VEZ QUE SE USAN CÁMARAS EN CAMIONES DE RECOJO DE WASTE MANAGEMENT?
No. Waste Management ha estado usando cámaras en sus camiones por casi 10 años. Usamos cámaras para mejorar la seguridad al ayudar a nuestros conductores con las vistas trasera y lateral, así como con sus reportes de incidentes.

HOW CAN YOU TELL IF A CART IS CONTAMINATED?

Mounted cameras record the containers serviced.
The picture (below) shows a sample image identifying the contents of a contaminated container that was just collected from a service address and placed in
our truck.

¿CÓMO PUEDE USTED DARSE CUENTA QUE UN BOTE ESTÁ CONTAMINADO?
La foto (derecha) es una imagen de muestra que identifica los contenidos de un bote contaminado que acababa de ser recogido de una vivienda y vaciado en nuestro camión.

WHAT ABOUT PRIVACY?

WM will not share the images or customer information with third parties for marketing or data mining. The photographs or videos are used to educate and inform customers and the city to improve collection service, recycling and diverting materials away from the landfills.

¿Y MI PRIVACIDAD?
Waste Management no compartirá las imágenes o información de los clientes con terceros para propósitos de marketing o extracción de datos. El propósito de las fotografías o videos es educar e informar de forma que podamos mejorar nuestros servicios de recojo, separación y reciclaje.

WHAT QUALITY CONTROL IS IN PLACE TO ENSURE ACCURACY?

Our service consultants are trained to carefully identify service issues, such as overage, contamination and damaged carts. We have standard protocols for assessing every situation with built-in checks and balances to ensure accuracy.

¿QUÉ CONTROL DE CALIDAD SE HA IMPLEMENTADO PARA GARANTIZAR LA EXACTITUD?
Nuestros asesores de servicio están capacitados para identificar cuidadosamente problemas tales como rebalses, contaminación y botes dañados. Tenemos protocolos estándar para evaluar cada situación con
controles y balances que garantizan una precisión.

WHAT HAPPENS WHEN A CUSTOMER DISPUTES A CHARGE?

By accessing additional images of the disputed service, our customer care staff will work to resolve any concerns, which can be viewed by both parties. If there is an error, we will correct it.

¿QUÉ PASA SI UN CLIENTE DISPUTA UNA MULTA?
Nuestro personal de atención al cliente trabajará para resolver cualquier problema al acceder a imágenes adicionales del servicio disputado, las cuales pueden ser vistas por ambas partes. Si hay un error, lo
corregiremos.