Residential Service FAQs

Q. Where should I place my carts for collection?
A. Carts are to be placed street/curbside the night before your collection day. Place carts side-by-side, at least 2 feet apart, with their handles facing your home. The driver will move them to the truck to be emptied.

Q. My recycling/green waste service was missed. Who do I call?
A. Call Valley Waste Management at (925) 935-8900.

Q. My garbage service was missed. Who do I call?
A. Call Allied Waste Services at (925)685-4711.

Q. My recycle or trim cart is damaged/missing. Who do I call?
A. Call Valley Waste Management at (925) 935-8900.

Q. My garbage cart is damaged/missing. Who do I call?
A. Call Allied Waste Services at (925)685-4711.

Q. What are the hours of collection?
A. Service hours are Monday – Friday from 6:00 a.m. to 6:00 p.m.

Q. How do I recycle used motor oil?
A. You can recycle up to two (2) gallons per week. For oil jugs, call VWM at (925) 935-8900. Place oil in Waste Management oil jugs only and set out curbside beside your Recycling cart for collection.

Q. I’m interested in home composting. Where can I get more information?
A. Call Central Contra Costa Solid Waste Authority at (925)906-1801 or visit www.wastediversion.org.

Q. What if I have a physical difficulty taking my carts to the curb?
A. Request a doctor’s note and fax it to (866)927-3635. Be sure to contact Customer Service at (925)935-8900 to confirm receipt of the fax.

Q. I have some unusual items to recycle. Where can I get more information about what to do with them?
A. Call the Central Contra Costa Sanitary District at (800)646-1431 for information and hours or visit the district's website at www.centralsan.org for more information.

Q. Whom should I call about the disposal of household hazardous waste?
A. Call the Central Contra Costa Sanitary District at (800)646-1431 or visit the district's website at www.centralsan.org for more information. You can also find a list of HHW at the website of the California Department of Toxic Substances Control.