Frequently Asked Questions

Get answers to commonly asked questions

FAQs



Services
Show/Hide All



How do I...

How do I dispose of...

Schedule
Back to top



Curbside
Back to top



Trash, Recycling, Food & Yard Waste Services

Dumpsters
Back to top



Questions About My Order

  • How do I change or cancel an order?

    Please have your receipt available for order changes and cancellations. All changes and cancellations must occur one business day in advance to allow for processing. Any orders cancelled may incur a cancellation fee, as terms and conditions apply.

  • What if I need to keep my container longer/have it removed sooner?

    Please note all changes to your order must occur at least one business day in advance to allow for processing, as terms and conditions apply. There is an additional charge for keeping the container longer than designated in your order.

  • Will it damage my new driveway?

    The contractor highly recommends that the customer protect any surface where the roll-off is going to be placed with a 4’ x 8’ sheet of plywood. Customer affirms that any right-of-way provided by customer (disclosed in delivery questions) for the roll-off container is sufficient to bear the weight of all contractors’ equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire container placement site. The contractor shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.

  • Can I put the container on the street?

    Please check with your local municipality. Permits may be required.

  • How large of a space do I need for the container for delivery?

    It is recommended that you provide space to accommodate double the amount of the width and height of the container to assure adequate height and space clearance. Please refer to the container dimensions described in the product details. If you need additional assistance, please contact Customer Service.

  • What are the unacceptable materials items for roll-off containers?

    Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material must be level at the top of the container; nothing can be sticking out of the top. Additional requirements may apply based upon locality. Liability for appropriate waste remains with the customer as agreed to in the terms and conditions.

  • What are the unacceptable materials items for Insta-Bins?

    No heavy material (ex. concrete, bricks and tile), dirt, demo bricks, hazardous waste, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material must be level at the top of the container; nothing can be sticking out of the top. Additional requirements may apply based upon locality. Liability for appropriate waste remains with the customer as agreed to in the terms and conditions.

Placing an Order

  • What if I need a larger container?

    Larger sizes may be available in your area, but not shown online. For assistance, please contact Customer Service.

  • How far in advance do I need to order?

    All online orders must occur at least one business day in advance to allow for processing, as terms and conditions apply. Please note that there is no guaranteed delivery time, so if a container is needed first thing in the morning, delivery should be scheduled for the day prior.

  • Is service available 24 hours?

    You can order online 24 hours a day, however, all online orders must occur at least one business day in advance to allow for processing, as terms and conditions apply.

  • What if I need an extra haul?

    Yes, you can have additional hauls with your order. Please note you will be charged the full initial quoted amount for a second time for an additional haul.

  • What if the driver comes for delivery or removal and I am not ready for the container to be dropped or removed?

    Please note trip charges will incur a supplementary cost of $150 per visit from the initial quote.

  • Is it necessary for someone to be there when they deliver or remove my container?

    It is not necessary to have someone onsite for delivery or removal of the container. However, please be as specific as possible when answering the delivery questions, as the driver will use their best judgment and place the container in the safest accessible area when delivering the container. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the equipment on the scheduled pick-up day; if equipment is inaccessible customer is subject to additional pick-up charges, as terms and conditions apply.

  • Will I be billed for extra weight?

    Yes, if your tonnage goes over the included tons quoted in your order you will be charged additional costs.

Account/Payment

Dumpster On-Going Service
Back to top



Placing an Order

Questions About My Order

Online Account Management

Report a Problem
Back to top



Recycling
Back to top



Billing/Account
Back to top



  • How can I find the balance on my account?

    To view your balance, go to the My Account section on WM.com. You can view your current balance on the My Account dashboard. If you have recently made a payment, the payment will be reflected online within five business days.

  • How can I pay my bill online?

    Go to the My Account section of WM.com to access online payment options, a free service. To make a payment, select the account(s) that you want to pay, and select your payment method. You can sign up for automatic/recurring payments, or you can make a one-time payment using your checking account, savings account, or credit card. It is safe and secure.

  • How can I view electronic invoices?

    You can view current and past invoices by accessing the My Account section of WM.com. In addition to viewing electronic invoices, you can make a payment, enroll in paperless billing and automatic payments, and print copies of your invoices.

  • What other payment options are available to me?

    Besides mailing in your invoice coupon with a check or money order, other payment options are:

    Besides mailing in your invoice coupon with a check or money order, other payment options are:

    • Online Payments: Go to the My Account section of WM.com to access online payment options, a free service. To make a payment, select the account(s) that you want to pay, and select your payment method. You can sign up for automatic/recurring payments, or you can make a one-time payment using your checking account, savings account, or credit card. It is safe and secure.
    • Pay-by-Phone: Dial 1-866-WMI-2PAY (1-866-964-2729) to use the Interactive Voice Response (IVR) to process a payment to your Waste Management account. When you call, please have handy your WM ezPay ID or WM Account Number; your zip code; and your invoice number. There is a fee for this service, which varies by area.
    • In-Person: Making in-person payments varies by area. For additional information, please contact Customer Service.

  • How can I change or update my payment information on Auto-Pay?

    To change or update your Auto-Pay information, go to the My Account section of WM.com. Under the "Manage My Accounts" section, click on the account that you want to manage. On the right of the page, you will see a button that says "ENROLLED" next to "Automatic Payments." Click this button. Now you can edit your payment information or stop the automatic payments. Click "Edit Payment Info" and you will be directed to a form where you can edit your saved credit card or checking account. Click "Stop Automatic Payments" to stop the automatic payments.

  • I have questions about the fees on my bill. Who can help?

    For assistance with your bill, please contact Customer Service.

  • What is the "fuel/environmental charge" shown on my bill?

    Waste Management is committed to controlling costs so we can continue to provide you with the best overall value in waste-related services. However, rising fuel prices and costs related to environmental compliance are things we cannot fully control. Our standard fuel/environmental charge is meant to help us cover these increased costs and achieve an acceptable operating margin.

    Visit www.wm.com/fec for more on the fuel/environmental charge.

  • What is the "fuel / environmental charge" shown on my bill?

    Waste Management is committed to controlling costs so we can continue to provide you with the best overall value in waste-related services. However, rising fuel prices and costs related to environmental compliance are things we cannot fully control. Our standard fuel/environmental charge is meant to help us cover these increased costs and achieve an acceptable operating margin. Learn more about the fuel/environmental charge.