Covid Updates From WM

We're In This Together

Waste Management is as committed as ever to doing what’s right for our communities we call home, our customers, team members, the environment and our shareholders.

Serving Our Communities

In this unprecedented and challenging time, we continue providing essential services to the communities where we live and work, maintaining our waste collection and disposal services even during emergency and shelter in place orders. As your needs change, we will diligently work together to provide solutions.

Supporting Our Customers

While we’ve continually served residential communities with waste and recycling collection services, as orders are lifted and businesses are able to reopen, we are proactively working to restore services. You can focus on what really matters – your business, your work and your life – and we’ll be here to adjust your services based on your needs.

Protecting Our Family

We’re protecting the health and financial well-being of our 45,000 team members as they provide essential services. We’ve committed to their job security with increased protocols for social distancing, personal protective equipment and enhanced cleaning practices for our frontline employees, as our support team safely works from home.

Our Promise

We’re grateful for the caring members of our WM family as we stand by our promise to our communities — today and every day.

Active Service Alerts

We are maintaining essential trash and recycling collection and disposal operations, although some services in certain areas are impacted. Please visit our Alerts page for up to date service suspensions in your community.

View Service Alerts

Business Customers

We know this is a challenging time for businesses. We’re here to help. Visit My WM if you need to make changes to your service due to COVID-19 and related Emergency Declarations.

Residential Customers

All residential customers are invited to visit wm.com/alerts for service updates in your area.

If you receive a bill directly from WM, we encourage you to visit My WM, where you can:

View your service schedule
Set your preferences to receive service alerts via text message and email
Pay your invoices

Manufacturing & Industrial / Post-Collection Customers

Please visit WMSolutions.com/Alerts for more information on our response to COVID-19. By visiting this site, you can also access critical service information and tools to manage your account, including:

Digital copies of tickets and manifests via WMSolutions.com, available for many WM locations
Tutorials on availability and access to digital records via WMSolutions.com/Tutorials

Media Inquiries

If you are a member of the media with an inquiry about Waste Management’s response to COVID-19, please reference our Media Contacts Guide.

Recycle Right

Recycling is vitally important to our environment, and provides much of the needed feedstock for the manufacturing supply chain to produce packaging for grocery and medical supplies. Now more than ever, WM remains dedicated to recycling - learn how you can help us Recycle Right.

See How to Recycle Right