How do I track my support request with WM?

Online support request allows you to ask detailed questions through an online form. After your request is submitted, you will receive an email confirmation that will include your case number and link to track your request.

My WM profile with a linked customer ID

Single account user

1. Log in to My WM and click on Need Help in the navigation menu.
2. Select My Support Requests to view your current requests.

Multi account user

1. Log in to My WM and navigate to the "My Online Profile" card.
2. Click on My Support Requests to view your current requests.

My WM profile without a customer ID

Please access your case details via your request confirmation email to view your status and messages.

To track support requests all customers will need to create an online profile using the same confirmation email used to create the support request.

Managing and reviewing your cases

Once you access your My Support Requests page, you can view all cases submitted within the last six months, organized by the most recent submissions. This section includes useful features to keep you updated and allow two-way communication with our support team.

Status tracking
Track the current status of your support request at a glance.

Case interaction
Click on each case to review details, add a note, or respond to any inquiries requiring your attention. You will also receive an email if there are any inquiries that require your attention.

By using the new tracking features in your My WM account, you can stay informed and engaged with your support cases every step of the way.

If you're experiencing issues accessing your case history list, you can still view the individual case details page, including status and message history, by using the request confirmation email sent after creating your My WM profile.