How do I enroll in AutoPay?

Prevent missed payments and simplify billing by enrolling in automatic payments through your My WM account. Enroll in both AutoPay and Paperless Billing to be eligible for a waiver of the Administrative Charge on each invoice.

Starting in August 2024, WM’s AutoPay will be part of our all new digital bill payment system powered by Paymentus, a best-in-class electronic bill presentment and payment provider in use by more than 1,900 billers and financial institutions. This upgrade will allow AutoPay users the convenience of selecting from a variety of automatic payment methods including direct debits from a bank account (known as ACH in the U.S. and PAD in Canada), credit cards, debit cards, and popular digital wallet services such as Venmo, Apple Pay or Google Wallet.

Automatic payments made by direct debits from a bank account will not be charged a convenience fee by Paymentus, but each automatic payment made by credit or debit card, or by digital wallet services such as Venmo, Apple Pay and Google Wallet, will be charged a convenience fee by Paymentus. By contract or because of state or provincial law restrictions, some customers may pay a non-standard convenience fee or be exempt from paying any convenience fee.

For more information on convenience fees for automatic payments please view the AutoPay Terms & Conditions.

Enroll in both AutoPay and Paperless Billing to be eligible for a waiver of the Administrative Charge on each invoice.

Enroll in AutoPay (US customers)

1. Log in to My WM
2. In the "AutoPay" section under "My Accounts" click Enroll
3. Choose an existing payment method or add a new one and click Continue
4. Fill out the payment method fields, read the Terms & Conditions and click Finish

If you have multiple accounts linked to your profile, you will need to enroll in each account separately. AutoPay may not be available if you pay for service through a homeowner's association, city or other third party.

Enroll in AutoPay (Canada customers)

AutoPay refers to automatic recurring payments using your credit card or direct recurring withdrawals from your chequing account through a Pre-Authorized Debit Agreement (a PAD Agreement). If you are a customer with a Canadian service address, you can choose to set up automatic payments through AutoPay. Payments by AutoPay are drafted 20 days after the invoice date.

If you would like to direct recurring withdrawals, follow the steps below:

1. Log in to My WM
2. From the My WM dashboard, click Billing Overview
3. Click Enroll in the "AutoPay" column
4. Select a payment method or add a new one and click Continue
5. If you're using a chequing account, complete the PAD Agreement and click Continue
6. Read the Terms and Conditions and click Finish

When will my automatic payment charge occur?

Payments are drafted 20 days after the invoice date for Canadian and US customers. This payment draft date may differ from the payment due date identified in the payment terms of your service agreement.

Unenroll in AutoPay

1. Log in to My WM.
2. From the "Billing Overview" page, navigate to the AutoPay column and select Stop Automatic Payments.
3. Click Yes to confirm.