How do I update my billing and payment preferences?

Access Your WM Online Account

Log in to My WM. If you don’t have an account, you can register using your Customer ID found on your invoice.

For Single Account Users:

Update Billing Preferences

1. Go to the "Billing" card on your My WM dashboard.
2. Choose your preferred billing method by selecting:
   • Enroll to start Paperless Billing and receive invoices via email
   • Manage to stop Paperless Billing and continue receiving paper invoices
3. Verify your email address or mailing address is correct.

Update Payment Preferences

1. Navigate to the "Billing" tile on your dashboard and select Billing Details.
2. Under "Account Services", you can:
   • Add or update a credit/debit card or bank account
   • Set up AutoPay to avoid late fees
3. Save changes and confirm updates.

For Multiple Account Users

Update Billing Preferences

1. Navigate to the "Billing" tile on your dashboard and select Billing Overview.
2. Select the account you want to update.
3. Click Manage to turn on paperless billing to receive invoices via email or turn off paperless billing to receive paper invoices by selecting stop paperless billing.

Update Payment Preferences

1. Navigate to "My Online Profile" on your dashboard.
2. Select Manage Payment Method to update your debit/credit card or bank account.

More Information

You can switch back to paper billing at any time by updating your preference in your account settings.

AutoPay is secure, WM uses encrypted technology to protect payment information.

For any changes made to your account, you will receive an email confirmation to ensure transparency and accuracy.