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Is there a charge associated with making a payment online?
Summary
The WM payment system is powered by Paymentus to provide more convenience and flexibility for paying your invoice.
When paying by credit card, debit card, or digital wallet, Paymentus charges a convenience fee per payment: $1.99 for residential service customers and $9.99 for non-residential service customers. Payments made by direct debit from a bank account (ACH/PAD) do not incur a convenience fee.
By contract or because of applicable state or provincial law, some customers may pay a non-standard convenience fee or be exempt from paying any convenience fee. The states and provinces in which customers will be exempted from the convenience fee are listed below (note, list is subject to change): Colorado, Connecticut, Maine, Minnesota, New Jersey, New York, Oklahoma, West Virginia, Province of Quebec.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.