Tell us how you want to connect and we'll put you in touch with an agent.
What are the extra charges on my invoice?
Wondering what that extra charge on your invoice is for? Check the chart below for some of the most common additional charges.
Type of Charge | Description |
|---|---|
Activation / Setup Charge | This is a one-time charge applied to a new customer account necessary to cover the administrative costs associated with activating service. |
Auto Resume Charge | Auto-Resume is a one-time charge automatically applied when any past due payments have been collected and the account resumes service after service has been suspended due to late or delinquent payment. |
Contamination Charge | This charge is a per occurrence charge per yard or per ton/metric ton for Commercial and Roll-off customers. Recycling contamination happens when trash ruins otherwise good recyclables. Once contaminated, these recyclables can no longer be recycled, and they become trash, or the costs increase to process the recyclables and remove the contamination. By recycling right and focusing on the quality of material, our customers are helping to save energy, reduce water pollution, reduce water consumption, preserve natural resources and create jobs. |
Delivery Charge | Each delivery charge is typically per container and is a one-time charge to deliver a new container at the start of service or to deliver an additional container at the customer's request. |
Enclosure / Gate Service Charge | An enclosure charge is a recurring charge (typically monthly) applied to an account where the driver must physically open an enclosure in order to provide service. |
Exchange Service Charge | Exchange service is a one-time charge to replace or swap out a Commercial or Residential container at the customer's request. |
Extra Pickup Charge | Extra Pickup Service is a one-time charge applied to an account when a customer requests an additional service on a container. Extra Pickup Service provides you with an on-demand solution when you need services beyond your regularly scheduled service day. |
Liner Service Charge | Liner Service is typically a one-time charge, per lift/per container to supply liner for a roll-off container. It applies to set up and/or for special equipment and/or liner materials necessary for this service. |
Lock Service Charge |
|
Permit Service Charge | Permit Service is a one-time charge when the customer requests us to obtain city or local permits for placing roll-off containers on their property. Guidelines vary by location. |
Push / Pull Out Service Charge | Pull/Push Out Service can be either a one-time or per service charge applied to an account when the driver must physically move a container in order to provide service. |
Relocation Service Charge | Relocation Service is performed using a specialized vehicle intended for the job (i.e., Waste Management will not move a commercial container with a standard collection vehicle due to safety concerns for both the Customer and WM personnel). |
Removal Charge | This charge is typically per container and is a one-time charge to remove a Residential, Commercial, and roll-off container at the end of service or to remove an unneeded or unwanted container at the customer's request. |
Seasonal Hold Resume Charge | Seasonal Restart or Vacation Resume is a one-time charge applied to an account resuming full service from a seasonal change. |
Trip Service Charge | Trip charges are one-time charges applied to an account when a WM vehicle attempts to:
|
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.
Was this information helpful?