COVID-19

With the public health and safety concerns, and declarations of emergency issued by federal, state and local governments related to COVID-19, you can find the most frequently asked questions here as well as developing service information (temporary service suspensions, delayed collection, and facility closures) at wm.com/alerts.

Health & Safety

What happens if my building has a confirmed case or outbreak, or we did a deep clean of the facility? Do we need to manage our waste differently?

Do I need to be doing anything different with my container? Should I be disinfecting my trash container?

What special precautions is WM taking when handling customer trash and recycling during the pandemic?

What special precautions do I need to take to prepare and set out my trash and recycling?

Service Continuity & Mitigation Plans

Do you have mitigation plans in place to ensure you can meet your customer commitments?

What are your plans if an employee gets sick at one of your sites/centers?

Service Assurance

Do you anticipate any issues with continuation of normal operations in your business? How can I get updated service alerts and information for my community?