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Products & Services

Service Questions

On Your Mobile Device

Community Involvement

Frequent Questions

On Your Mobile Device

Learn what services you can request using your mobile device, and how to download and use the WM Mobile App.

Manage Mobile Notifications

Terms of Use - Text Notifications for National Account Customers

How do I stop receiving text notifications from Waste Management?

Are text notifications from Waste Management free?

Terms of Use - Text Notifications for All Other Customers

How can I opt-in to text notifications from Waste Management?

What text notifications can I receive?

How do I edit or change my text notification preferences?

What type of text notifications will I receive?

Account

How do I contact WM for help?

How do I reinstate my account?

How do I request tax and insurance forms or tonnage reports?

What are some tips for text notifications?

Should I link my accounts? If so, how do I link or unlink them?

How do I update the account holder on an existing WM account?

How do I add or change my contact information?

Why should I create a My WM online profile?

How do I view my service information?

How can I control my Communication Preferences?

How do I register My WM account on WM Mobile App?

Why should I use the WM Mobile App?

How do I set communication preferences, change my password or contact support?

How do I link an account on the WM Mobile App?

How do I download the WM Mobile App?

How do I change or reset my password?

Service Questions

How do I replace a missing or damaged trash/recycling can?

How can I tell if my waste pickup was delayed or missed?

How do I get my container relocated or removed?

How do I check my order status?

Where can I get a lock for my container?

What is my recycling schedule if I'm serviced every other week?

How do I cancel my recurring service with WM?

How do I change my services?

How do I properly dispose of my holiday items?

How can I prepare for pickups?

What schedule should I expect during the holidays?

How do I check the status of my container repair or replacement request?

How do I add new trash or recycling service?

How do I put my service on a seasonal or vacation hold?

How do I get notified and prepare for severe weather?

How do I request a Christmas tree pickup?

How do I view my next pickup?

How do I request an extra pickup?

I'm moving, what do I need to do with my service?

How do I leave instructions for my driver?

How do I make changes to my service or pickup frequency?

How do I request a bulk or extra pickup on the WM Mobile App?

How do I track my WM truck with the My WM app?

What if my next pickup date falls on a holiday?

How does container delivery work?

How do I edit or cancel a pickup request on the WM Mobile App?

How do I edit or cancel an empty and return request?

How do I request roll-off services on the WM Mobile App?

How do I cancel my service change order?

How do I dispose of trash and waste after a hurricane or storm?

How will holidays affect delivery of my new container?

How do I cancel a service?

How do I best winterize my farm?

I have a question about my service agreement with WM

Do you need a permit for your container placement?

How can I stay green during the holidays?

How do I view service alerts on the WM Mobile App?

How do I request commercial or residential services on the WM Mobile App?

How do I view my services on the WM Mobile App?

How should I handle odors coming from my container?

How do I view my roll-off service history on the WM Mobile App?

How do I prepare an enclosure for winter weather?

How do I manage my services with the My WM mobile app?

Mobile Security Technology

Can I still log in using my email and password if Touch ID is set up?

Is Touch ID supported on my WM Mobile App?

How do I log in using Touch ID?

What is Touch ID on the WM Mobile App?

Why is Touch ID not working?

Why don't I see the Touch ID feature on my iPhone?

Billing

How do I update my payment method or add a new one?

Is there a charge associated with making a payment online?

How do I enroll in AutoPay?

How do I sign up for automatic recurring payments on the My WM app?

How do I make a payment to my account?

What are some payment troubleshooting tips?

What are the charges on my WM invoice?

Where do I find my payment and billing history or pending charges?

What types of price increases can I expect if I'm a customer in the U.S.A.?

What is an overage?

What is the WM Energy Surcharge?

How much does it cost to have WM as a service provider?

Where is the due date for my WM bill located?

What information will I need to pay my WM bill?

Why does my bill amount change each month?

How do I pay my bill?

What types of potential charges or additional services can I expect if I'm a Canadian customer?

What are the paperless billing terms and conditions?

How do I find my bill?

How do I enroll in AutoPay? (Canadian Customers)

When will I incur a late payment charge?

What types of price increases can I expect if I'm a customer in Canada?

Terms and Conditions - AutoPay & Paperless

How long will it take for a payment to apply to my account?

How do I request a duplicate copy of my bill?

When will my automatic payment charge occur?

What if I have questions about my bill or there is an error on my invoice?

What are the automatic payment terms and conditions?

How do I pay my bill/balance without logging in?

What are the extra charges on my invoice?

How do I add and manage my payment methods on the WM Mobile App?

How do I view payment and invoice history on the WM Mobile App?

How do I sign up for paperless billing on the WM Mobile App?

How do I make a payment on the WM Mobile App?

How do I enroll in paperless billing?

Mobile Troubleshooting

Getting Started on WM Mobile App

How do I manage my profile settings with the My WM mobile app?

How do I view service information on the WM Mobile App?