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How do I request a bulk/junk item pickup?
Summary
Learn how to determine if you are eligible for bulk pickup, how to request one, and how to change, check or cancel a bulk pickup request.
Check your eligibility and submit a bulk pickup request
For residential customers, use the button below and enter your address to check your eligibility and see your personalized options for submitting a bulk waste pickup.
For business customers, scroll down and click the “Request Help” button to check your eligibility and see your personalized options for submitting a bulk waste pickup.
Check the status of a bulk pickup request with a My WM profile
- Log in to My WM and click on Order History in the “My Services” section.
- Choose a container from the green “Select Service” dropdown.
- Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
- The scheduled service date will be shown and details will be provided if an order could not be completed.
How to change or cancel a bulk pickup request
Currently, bulk pickup requests can only be changed or cancelled while logged in to My WM.
How to report a missed bulk pickup
If your order was not picked up or was partially picked up, follow the steps below:
- Log in to My WM and click Order History in the “My Services” section.
- Click on the “Attempted/Closed” section to view your list of orders.
- Select the order that was missed and click the Report Issue button.
- Follow the prompts and let us know what’s wrong.
- We’ll send you a confirmation email with details about next steps.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.
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