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How do I edit or cancel an empty and return request?
If you are a roll-off customer looking to edit or cancel an Empty and Return request:
- Log in to your My WM account
- Click My Services
- Select View All Empty & Returns and make your selections
You will receive a confirmation email shortly after you submit your edit or cancel the request. If you have questions, you can
Note: This feature only applies to Empty and Return requests booked online. Locate the ticket and service date you wish to edit or cancel. You can only edit or cancel roll-off requests up to 24 hours prior to the service date. No same-day requests can be made online.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.
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