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How do I replace a missing or damaged trash/recycling can?
Summary
Learn how to request a repair or replacement for your missing or damaged WM-provided containter.
Residential container service request
Enter your address and let us know what’s wrong.
For commercial customers
Tap “Request Help” near the bottom of this page to start a support request about your commercial container.
Ensure replacement can be completed
Make sure:
- You have a WM-provided container. If you purchased your own, we cannot replace it.
- Nothing is obstructing access and preventing replacement.
- All gates or locks protecting your container are open and unlocked.
- Your container is properly set out the night before pickup.
If requested container service has not been completed
View your schedule
Sometimes, unforeseen circumstances like traffic, weather or truck repairs may delay your order. You should receive an alert if it cannot be completed as scheduled. To check your alerts:
- Click “View Schedule” in the upper right section of the screen.
- Log in or type in your address to view alerts or service interruptions.
Check order status
- Log in to My WM and click Order History in the “My Services” section.
- Click on the “Attempted/Closed” section to view your list of orders.
- Select the order that was missed and click the Report Issue button.
- Follow the prompts and let us know what’s wrong.
- We’ll send you a confirmation email with details about next steps.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.
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