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How do I replace a missing or damaged trash/recycling can?
Summary
Learn how to request a repair or replacement for your missing or damaged WM-provided containter.
Residential container service request
For customers that receive a bill from WM you must log in to make a container repair/replacement request through My WM.
For customers that do not receive a bill from WM, click get started and enter your address to let us know what’s wrong.
For commercial customers
Tap “Request Help” near the bottom of this page to start a support request about your commercial container.
Ensure replacement can be completed
Make sure:
- You have a WM-provided container. Containers owned by the city or customers, even if they feature our logo, cannot be replaced, or repaired by WM.
- Nothing is obstructing access and preventing replacement.
- All gates or locks protecting your container are open and unlocked.
- Your container is out before pickup time.
If requested container service has not been completed
View your schedule
Sometimes, unforeseen circumstances like traffic, weather or truck repairs may delay your order. You should receive an alert if it cannot be completed as scheduled. To check your alerts:
- Log in to My WM.
- In the My WM dashboard, alerts will be displayed in a temporary notifications banner. There will also be a red dot displayed on the bell icon at the top right of the page if there are notifications or alerts for your area.
- You can also click View ETA and Schedule in the “My Services” section to review upcoming services
To check alerts or service interruptions without logging in, enter your service address in the “Continue As Guest” section of the login screen.
Check order status
Only logged in customers can check their order status online. All other customers please click Request Help below for assistance.
- Log in to My WM and go to "Do More Online" and select Orders/Request.
- Find your order in the "Upcoming", “Attempted/Closed”, or "Cancelled/Voided" section.
- If your order was missed but is listed as "Closed", select it, and click Report Issue.
- Follow the prompts and let us know what’s wrong.
- We’ll send you a confirmation email with details about next steps.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.
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