How can I tell if my waste pickup was delayed or missed?

Ensure pickup can be completed

There is a chance we were unable to complete your service. Please make sure:

1. Nothing is obstructing access to your container.
2. There are no items protruding from the container that prevent it from closing.
3. All gates or locks protecting your container are open and unlocked.
4. Your container is outside the night before pickup.
5. There are no unacceptable or hazardous materials in your container.

Check the time

Please allow until 5 p.m. local time for pickup to occur, we might still be on the way!

View your waste pickup schedule

Sometimes, unforeseen circumstances like traffic, weather or truck repairs may delay your order. If this happens, you should receive an alert. To view alerts:

1. Click “View Schedule” in the upper right section of the screen.
2. Log in or type in your address to view alerts or service interruptions.

Customers logged in to My WM may update communication preferences to receive text or email alerts.

Report a missed pickup for your home (Logged in to My WM)

1. Log in to My WM and visit “My Services” to see your most recent pickup.
2. Under the “Next Pickup” section, click Report Missed Pickup.
3. We’ll send you a confirmation email with details about next steps.

Report a missed pickup for your home (Not logged in to My WM)

1. Click View Schedule at the top of WM.com’s navigation bar.
2. Input your address and click Verify to check your eligibility.
3. Under the “Next Pickup” section, click Report Missed Pickup.
4. Fill out your contact information and click Report Missed Pickup.
5. We’ll send you a confirmation email with details about next steps.

Report a missed pickup for your business

1. Log in to My WM and visit “My Services” to see your most recent pickup.
2. If we were unable to complete your pickup, a message with the reason will display. In some cases, WM Smart Truck℠ video may be available to confirm service.
3. Depending on the circumstances surrounding your pickup, you may be able to report a missed pickup or request an extra pickup from the “Pickup” section.

If you are unable to report a missed pickup

In some cases, the Report Missed Pickup button will not show and you may be unable to report a missed pickup. This can occur when:

• Your container was not at the curb.
• Inclement weather/unsafe road condition prevented us from making a pickup.
• Your container was blocked.
• The scheduled service date was more than 72 hours ago.

For business customers that are unable to report a missed pickup, you can request an extra pickup. For residential customers that are unable to report a missed pickup, you can wait until your next pickup date or reach out using the “Request Help” button below.

Contact WM for Assistance