How does container delivery work?

Once we’ve confirmed the delivery date(s) for your new container(s), you’ll receive an email with service start details and tips for a successful delivery. A checklist for choosing a safe spot for your container(s) is below.

If your delivery date has passed and you haven’t received your container, you can Request Help

For All Deliveries

Check above, below and around the space to ensure a safe environment.

Ensure the area is accessible. Move any parked cars or obstructions and open or unlock gates to ensure the property is accessible. To set up lock service for an enclosure, please contact us or log in to My WM to explore options.

If you have an onsite contact, ensure that they are available and informed of the delivery. Log in to My WM to manage contacts at your service location(s).Thank you for choosing Waste Management. A representative from Waste Management will contact you should we be unable to safely place your container in the location indicated. 

For Commercial Containers

If the container will be placed in an enclosure, access areas must be at least 12 feet wide, and gates must be able to swing fully open.

If the container will be placed off your property, make sure the placement has been approved by the city or any other owner. 

For Roll-Off Containers

Check the driving surface and pickup site – both must be level and strong enough to bear the weight of the container and truck.

If the container will be placed off your property, make sure the placement has been approved by the city or any other owner. 

For Residential Carts

Before your service starts, we will deliver a container to your normal trash and recycling pickup location, typically in the driveway or alley or at the front curb of your residence.