WINTER WEATHER NOTICE FOR INDIANA

A notice to our Indiana RESIDENTIAL customers re: Winter Weather Preparation (excluding Lake County & Porter County):

Waste Management is committed to the safety of our drivers, our community, and your residence. To ensure we are able to safely and effectively service your container on days with snow and ice accumulations, please have the area and pathway around your container salted and cleared of snow and ice.

At Waste Management, we take pride in providing superior service to our customers. The following weather-related conditions may affect your collection:

  • Unable to access container when it’s plowed in or covered with snow/ice
  • Container not visible by driver if placed behind a snow mound or inaccessible to the driver to reach safely
  • Steep hill or winding road that may be difficult to navigate during snow or ice conditions
  • No place to turn around due to areas not being plowed
  • Road closures
  • Wind chill factor which impacts the safety of our drivers and proper vehicle operation
  • Reduced visibility such as blizzard conditions, sleet, fog and hail

We will make every effort to notify you of weather-related service impacts. Please ensure we have your updated contact information including your email and home phone number.

Ways to determine any weather delays:

1. Log into your Waste Management account to view your ETA on service.

2. Utilize our chat feature through www.WM.com.

3. Email us at CustomerService_MIOHIN@wm.com.

4. Call us at 866-797-9018 Monday through Friday from 7:30am to 5:30pm EST.

Thank you for being a Waste Management customer; we value your business.

 

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Lake & Porter County Residential Customers:

Please contact Waste Management at 866-570-4702 or via email at WMillin@wm.com

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FOR OUR COMMERCIAL CUSTOMERS RE: WINTER WEATHER PREPARATION:

Waste Management is committed to the safety of our drivers, our community, and your business. To ensure we are able to safely and effectively service your container on days with snow and ice accumulations, please have the area and pathway around your container salted and cleared of snow and ice.

Please remember that if your container is in a gated enclosure, you will need to ensure that the area is cleared of snow/ice and salted when the gates are fully opened. Keep lids closed to avoid snow inside the container which adds excessive weight and takes up valuable room. Salt the pins at the bottom of your gates to avoid freezing and the inability to open your enclosure. This is a good time to alert your snow plowing company of the steps they can take to help us service your container.

At Waste Management, we take pride in providing superior service to our customers. The following weather-related conditions may affect your collection:

  • Cannot open gates or access container due to deep or plowed in by snow
  • Snow/ice too deep to push container to truck
  • Steep hill or winding road that may be difficult to navigate during snow or ice conditions
  • No place to turn around due to areas not being plowed
  • Road closures
  • Wind chill factor which impacts the safety of our drivers and proper vehicle operation
  • Reduced visibility such as blizzard conditions, sleet, fog and hail

We will make every effort to notify you of weather-related service impacts. Please ensure we have your updated contact information including your email and phone number.

Ways to determine any weather delays:

1. Log into your Waste Management account to view your ETA on service.

2. Utilize our chat feature through www.WM.com.

3. Email us at MIOHINCustomerServiceCM@wm.com.

4. Call us at 866-797-9018 Monday through Friday from 7:30am to 5:30pm EST.

Thank you for being a Waste Management customer; we value your business.

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FOR OUR ROLL OFF CUSTOMERS RE: WINTER WEATHER PREPARATION:

Waste Management is committed to the safety of our drivers, our community, and your business. To ensure we are able to safely and effectively service your container on days with snow and ice accumulations, please have the area and pathway around your container salted and cleared of snow and ice.

Our standard roll-off trucks need a safe clearance of at least 45’ in front of the container/compactor in order to service the equipment. This is a good time to alert your snow plowing company of the steps they can take to help us service your container.

At Waste Management, we take pride in providing superior service to our customers. The following weather-related conditions may affect your collection:

  • Unable to access container due to deep or plowed in by snow
  • Snow/ice too deep to push container to truck
  • Steep hill or winding road that may be difficult to navigate during snow or ice conditions
  • Road closures
  • Wind chill factor which impacts the safety of our drivers and proper vehicle operation
  • Reduced visibility such as blizzard conditions, sleet, fog and hail

 

We will make every effort to notify you of weather-related service impacts. Please ensure we have your updated contact information including your email and phone number.

Ways to determine any weather delays:

1. Log into your Waste Management account to view your ETA on service.

2. Utilize our chat feature through www.WM.com.

3. Email us at MIOHINCustomerServiceCM@wm.com.

4. Call us at 866-797-9018 Monday through Friday from 7:30am to 5:30pm EST.

Thank you for being a Waste Management customer; we value your business.