Service Alert for Iowa Customers:

Madison County Area

Due to extreme weather conditions, the Madison County Board of Supervisors in conjunction with the Madison County Secondary Road Department have placed a 8-ton load limit or embargo on all non-paved secondary roads within the county. Due to the continued seasonal road weight limits imposed on gravel roads, Waste Management of Iowa is unable to service rural-area residents in Madison County only accessible by non-paved secondary roads.

When the seasonal weight limit restrictions are lifted by the county, Waste Management will resume service immediately.

We will make every effort to notify you of service impacts. Please ensure we have your updated contact information including your email and phone number. You can obtain updated information regarding your service by:

1. Checking your Waste Management account on to view your service schedule.

2. Utilizing our chat feature through

3. Emailing us at

4. Calling us at 800-964-8988 Monday through Friday from 7:00am to 5:00pm CST.


We are committed to servicing all customers as conditions safely permit. We appreciate your patience and apologize for the inconvenience.