At Waste Management we are committed to offering our customers the highest level of superior customer service while ensuring your safety as well as the safety of our employees.
We are actively monitoring Hurricane Florence to dertmine the impact to our operations. Due to the heavy rains & flooding impacting numerous communities, you may experience service delays. Please check back often for real time updates. We appreciate your patience, value your business and look forward to serving you.
In order to keep you safe as Hurricane Florence approaches and enable our drivers to restart essential services as soon as the storm passes, Waste Management offers the following tips to all its residential and business customers:
BEFORE THE STORM:
Secure all garbage and recycling containers. Place containers in a secure location away from open spaces.
Stop all yard maintenance and tree trimming activities.
Bundle and tie down all loose trash such as tree limbs, wood planks or building and roof tiles. Place these materials in a location where debris cannot become hazardous to homes and vehicles in high winds.
Waste Management will continue to collect household garbage and recycling materials in the neighborhoods it serves according to regular schedules until we feel it is unsafe for our drivers to be on the road or local authorities instruct Waste Management to suspend service.
AFTER THE STORM:
If Hurricane Florence does directly impact your area, you must separate normal household garbage such as food, diapers and regular household waste from storm debris caused by high winds and rain. Storm debris including tree limbs, carpet, aluminum and wood fencing, and household appliances should be placed curbside in a separate pile.
Separating normal household waste from storm debris will allow Waste Management employees to collect your household garbage more quickly and safely. The separation is also necessary because other firms independent from Waste Management may be authorized to collect your storm debris in accordance with arrangements made by local municipalities and/or the County.
Waste Management will restart curbside garbage collection of normal household waste as soon as local authorities deem it safe for our trucks to be on the road. Initial focus will be on streets that are passable. The company will expand its routes to additional areas as more streets become clear of debris and other impediments.
Once the storm approaches and begins to impact service, turn to www.wm.com/alerts for timely information about collection and facility status.
Waste Management cares about your safety, and we encourage you to visit www.redcross.org/prepare for important tips to help keep your home, family, and business prepared for an emergency. For up to date weather information and advisories, visit the National Weather Service at www.weather.gov.