Service Update for Nebraska Customers:

Omaha and Surrounding Areas.

Due to inclement weather, all residential and commercial route collections were suspended for Wednesday, February 20, 2019. Service operated on a one day delay for the remainder of the week for RESIDENTIAL ONLY.  However, we were unable to provide service to residents who are normally scheduled for recovery on Fridays. Customers with a FRIDAY service day for TRASH, will be serviced on Friday, March 1, 2019. Customers with a FRIDAY service day for RECYCLING, will be serviced on Friday, March 8, 2019.

Service for COMMERCIAL ONLY customers with a Friday, Saturday, and Sunday service day who were on a 1 day delay, will be serviced Monday, February 25, 2019.

 

 

 

FOR OUR RESIDENTIAL CUSTOMERS: WINTER WEATHER PREPARATION:

Waste Management is committed to the safety of our drivers, our community, and your residence. To ensure that we are able to safely and effectively service your container on days with snow and ice accumulations, please have the area and pathway around your container salted and cleared of snow and ice.

The following weather-related conditions may affect your collection:

  • Unable to access container when it’s plowed in or covered with snow/ice
  • Container not visible by driver if placed behind a snow mound or inaccessible to the driver to reach safely
  • Steep hill or winding road that may be difficult to navigate during snow or ice conditions
  • No place to turn around due to areas not being plowed
  • Road closures
  • Wind chill factor which impacts the safety of our drivers and proper vehicle operation
  • Reduced visibility such as blizzard conditions, sleet, fog and hail


We will make every effort to notify you of weather-related service impacts. Please ensure we have your updated contact information including your email and phone number. You can obtain updated information regarding your service by:

1. Checking your Waste Management account on www.wm.com to view your service schedule.

2. Utilizing our chat feature through www.wm.com.

3. Emailing us at wmilmv@wm.com.

4. Calling us at 800-964-8988 Monday through Friday from 7:00am to 5:00pm CST.

 

 

FOR OUR COMMERCIAL CUSTOMERS: WINTER WEATHER PREPARATION:

Waste Management is committed to the safety of our drivers, our community, and your business. To ensure that we are able to safely and effectively service your container on days with snow and ice accumulations, please have the area and pathway around your container salted and cleared of snow and ice.

Please remember that if your container is in a gated enclosure, you will need to ensure that the area is cleared of snow/ice and salted when the gates are fully opened. Keep lids closed to avoid snow inside the container which adds excessive weight and takes up valuable room. Salt the pins at the bottom of your gates to avoid freezing and the inability to open your enclosure. This is a good time to alert your snow plowing company of the steps they can take to help us service your container.

The following weather-related conditions may affect your collection:

  • Cannot open gates or access container due to deep or plowed in by snow
  • Snow/ice too deep to push container to truck
  • Steep hill or winding road that may be difficult to navigate during snow or ice conditions
  • No place to turn around due to areas not being plowed
  • Road closures
  • Wind chill factor which impacts the safety of our drivers and proper vehicle operation
  • Reduced visibility such as blizzard conditions, sleet, fog and hail

 

We will make every effort to notify you of weather-related service impacts. Please ensure we have your updated contact information including your email and phone number. You can obtain updated information regarding your service by:

1. Checking your Waste Management account on www.wm.com to view your service schedule.

2. Utilizing our chat feature through www.wm.com.

3. Emailing us at wmilmv@wm.com

4. Calling us at 800-964-8988 Monday through Friday from 7:30am to 5:00pm CST. 


We
are committed to servicing all customers as conditions safely permit. We appreciate your patience and apologize for the inconvenience.