Compliance & Ethics
Every day, we must foster a culture where employees are empowered to Do the Right Thing. The Right Way. Our distinct culture allows us to operate by the same standard — one that unites us and defines us as a company.
Objectives
Engage employees in creating a culture of compliance and ethics where their daily words and actions reflect our Fundamental Commitments and Core Values
Encourage employees to SPEAK UP by sharing ideas, asking questions and reporting any issues concerns or violations without the fear of retaliation
Educate employees on how to comply with WM policies and procedures and applicable external laws, rules and regulations and why it’s important to do so
Ensure that employees at all levels of the company proactively comply with WM policies and procedures and applicable external laws, rules and regulations
Driven by Our Commitments, Guided by Our Values
In the simplest terms, our values come down to this: Do the Right Thing. The Right Way.
This idea sets the standard for our fundamental commitments and core values and guides our daily actions and decisions.
We’re Committed to Our People First
The proud, caring and resilient members of the WM team are the foundation of our success. We commit to taking care of each other, our customers, our communities and the environment.
We’re Committed to Success With Integrity
Our success is based not only on the results we achieve, but how we achieve them. We commit to being accountable, honest, trustworthy, ethical and compliant in all we do.
We Value Diversity & Inclusion
We embrace and cultivate respect, trust, open communications and diversity of thought and people.
We Value Our Customers
We place our customers at the center of what we do and aspire to delight them every day.
We Value Safety
We make health and safety the foundation of our work, guiding each step we take without compromise.
We Value Our Environment
We are responsible stewards of the environment and champions for sustainability.
Code of Conduct
Print or download WM's Code of Conduct documents.
EN/FR/SP
(3) Documents
Code of Conduct – English
North America and Europe
Code of Conduct – French (Canada)
North America
Code of Conduct - Spanish
More Languages & Territories
(5) Documents
WM Supplier Code of Conduct
(3) Documents
Accounting & Auditing Matters
The company is committed to complying with all applicable securities laws and regulations, accounting standards, and audit practices. Any employee of the company can submit a good faith complaint without fear of dismissal or retaliation of any kind. Confidentiality will be maintained to the fullest extent possible, consistent with the need to conduct an adequate review. The company’s Audit Committee will oversee treatment of matters submitted concerning this area.
Employees with concerns about accounting matters can report their complaints (on a confidential or anonymous basis if desired) either orally or in writing through the Integrity Helpline to the Compliance & Ethics Department. Click here to learn how we handle complaints.
Speak Up
We need you to SPEAK UP immediately if you are aware of any possible violation of our Code of Conduct, Employee Handbook, Company policy or external law, rule or regulation to prevent future misconduct. WM strictly prohibits any form of retaliation against any team member or third party who SPEAKS UP in good faith.
Our Integrity Helpline
If you do not feel comfortable reporting an issue or concern to a WM employee, or if you previously raised an issue and did not get a satisfactory response, please contact the Integrity Helpline. It is maintained by a third party to which reports can be made anonymously 24 hours a day, 7 days a week.
To SPEAK UP, please contact:
Compliance and Ethics Department
Phone: 713-265-1414
Email: ethics@wm.com
Mail: P.O. Box 2549, Houston, Texas 77502-2549Integrity Helpline
Phone: Call the toll-free number for your country, which can be found on wm.com/speakup.
Online Reporting: Click here
