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How do I contact WM for help?
Summary
Learn about the different ways to contact WM and the benefits of each one.
We understand that your time is valuable, and we want to streamline the support process to better serve your needs. By enhancing our customer support online, we can offer more immediate assistance, access to a wider range of resources, and quicker resolutions to your inquiries or concerns.
What does this mean for you?
With our new online customer support platform, you will have access to a variety of self-service options, including:
Online self-service
This feature enables you to discover solutions for your daily requirements on WM.com. We are continuously integrating new capabilities.
Live chat
You can easily access a live chat agent via our self-service flows if you need additional assistance in resolving your issue online.
Online customer support request
Our new self-service option lets you ask detailed questions through an online form. After you submit, you'll quickly get confirmation and hear back within one to two business days. If our support content doesn't solve your issue, use the "Request Help" button below to submit a support request.
How to reach us online
To access our online customer support services, simply visit WM.com and navigate to the Support Center. From there, you can explore our comprehensive resources or reach out to our dedicated support team via live chat or support request form.
We're here for you
While we are enhancing our customer support services online, please rest assured we remain committed to serving you. We are dedicated to providing the highest level of support and assistance to ensure your satisfaction with our products and services.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.
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