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How do I fix issues with my AutoPay settings?
Summary
AutoPay is a convenient way to ensure your WM bills are paid on time, but sometimes things don’t go as planned. Whether your payment didn’t go through, or your settings seem off, here’s a step-by-step guide to help you troubleshoot and fix common AutoPay issues on WM.com.
Confirm Your My WM Profile Is Fully Set Up
Before AutoPay can work properly, your My WM account must be fully activated.
- Look for a "Complete Your Registration" email from [email protected].
- Click the Confirm Email button inside the email.
- If you can’t find it, check your spam folder and mark the sender as safe.
You must also pay any outstanding balance before enrolling.
Check Your Payment Method
If your card was compromised or expired, AutoPay may fail:
Single Account User
- Log in to My WM.
- Go to Billing Details under the "Billing" tab and click Payment Methods.
- Click Edit Payment or Add Payment.
- Enter your new card or bank info and link it to AutoPay.
Multi Account User
- Log in to My WM.
- Go to Manage Payment Method under the "My Online Profile" tab.
- Click Edit Payment or Add Payment.
- Enter your new card or bank info and link it to AutoPay.
You will not be able to make a payment on accounts with a zero balance. Accounts with an outstanding balance will not be eligible to enroll in AutoPay.
Reset Your Password If You Can’t Log In
If login issues are preventing you from accessing AutoPay:
- Click Forgot Password? on the login page.
- Enter your email and follow the reset instructions.
Try Alternative Payment Options
If Autopay isn’t working and your payments is due:
- Pay online as a guest at wm.com and click Make a Payment near the top of the page. Enter your information in the "Continue As Guest" section and follow the instructions to complete payment.
- Pay over the phone at 1-866-964-2729 follow the prompts to make a payment for a single account. Having your customer ID or service address on hand will make payment easier.
Contact Support for Persistent Issues
If none of the above steps resolve your issues, reach out to WM support:
- Submit a support request by clicking Request Help below.
- Use Live Chat to speak with an agent.
If you experience an autopay failure caused by a WM system error and it results in a late payment fee, please review the Billing Issues support article for the next steps.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.