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How to Read Your First or Final WM Invoice
Summary
Your first or final invoice with WM may include charges that are different from your regular billing cycle. This guide helps residential, commercial, and roll-off customers understand what to expect.
First Invoice
Your first invoice may look different if your service started in the middle of a billing cycle. Here’s what you might see in the "Details of Service" section:
- Prorated charges: Partial charges based on your start date.
- One-time fees: For things like container delivery or account setup.
- Standard Surcharges & Taxes: Energy, environmental, and applicable sales tax.
Example: If your service began on July 16, your invoice may show charges from July 16-31 plus full charges for August.
Final Invoice
Your final invoice may also vary if your service ended mid-cycle. Here’s what you might see in the "Details of Service" section:
- Prorated Charges: For service up to your cancellation date.
- Removal Fees: For carts or containers.
- Credit/Adjustments: For any unused prepaid service (commercial customers only).
- Final Surcharge & Taxes: Applicable fees and taxes.
Example: If your services ended on July 2, your invoice may include removal fees and prorated service charges.
Example Invoices
If you believe a charge on your first or final invoice is incorrect:
- Click the "Request Help" below to submit a support request
- Chat with a live agent directly from the support page
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.