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New to WM
Learn about WM, create your online profile and start managing your account.
Advanced Disposal Acquisition
Can I still access my ADS invoices?
Will the pricing structure look different with the transition from Advanced Disposal to WM?
Why do you charge a fuel surcharge?
Will my AutoPay and Paperless Billing settings transfer to Waste Management?
Has my billing cycle changed?
Will my invoicing change?
Am I required to activate a My WM account?
Who should I contact if I have questions about my account?
Will my container change?
Will my WM invoice look different than my Advanced Disposal invoice?
How do I pay my bill moving forward?
How will my automatic online payments work?
How do I settle my past due invoice?
How is WM Fuel Surcharge calculated?
Are there any immediate changes to my invoice I need to be made aware of?
Will I obtain a new Customer ID/Account number?
Welcome to Waste Management
Welcome to Waste Management - Commercial Customers
Welcome to Waste Management - Residential Customers
Getting Started
How do I manage my profile settings with the My WM mobile app?
What is a Customer ID?
How do I view service information on the WM Mobile App?
What is the difference between a WM ezPay ID and a Customer Number?
What is a My WM account?
What is My WM account email?
Finding Facilities
How do I search for landfill information?
Where can I dump construction waste?