Products & Services

Service Questions

On Your Mobile Device

Community Involvement

Frequent Questions

On Your Mobile Device

Learn what services you can request using your mobile device, and how to download and use the WM Mobile App.

Manage Mobile Notifications

What type of text notifications will I receive?

How do I stop receiving text notifications from Waste Management?

What text notifications can I receive?

How can I opt-in to text notifications from Waste Management?

Are text notifications from Waste Management free?

Terms of Use - Text Notifications for National Account Customers

Terms of Use - Text Notifications for All Other Customers

How do I edit or change my text notification preferences?

Account

Why should I create a My WM online profile?

How do I contact WM for help?

How do I track my support request with WM?

How do I reinstate my WM account?

How can I control my Communication Preferences?

How do I log in to my account and reset my password?

What are some tips for text notifications?

How do I update the account holder on an existing WM account?

How do I add or change my contact information?

Should I link my accounts? If so, how do I link or unlink them?

How do I download the WM Mobile App?

How do I link an account on the WM Mobile App?

How do I view my service information?

How do I set communication preferences, change my password or contact support?

How do I register My WM account on WM Mobile App?

Why should I use the WM Mobile App?

Service Questions

I'm moving, how do I transfer my WM service?

How do I cancel a one-time request or recurring service with WM?

How to manage waste before and after a hurricane or storm

How do I replace a missing or damaged trash/recycling can?

How do I change my services?

How can I tell if my waste pickup was delayed or missed?

What is my recycling schedule if I'm serviced every other week?

How do I stay green and dispose of items the right way during the holiday season?

How do I request a Christmas tree pickup?

How can I prepare for pickups?

How to receive alerts and prepare for severe weather

How do I request an extra pickup?

How do I put my service on a seasonal or vacation pause?

How do I get my container relocated?

I have a question about my service agreement with WM

How do I add new trash or recycling service?

Where can I get a lock or other accessories for my container?

How do I check my order status?

How do I leave instructions for my driver?

How do I make changes to my service or pickup frequency?

How do I view my next pickup?

How do I submit feedback about a WM employee?

How do I request a bulk or extra pickup on the WM Mobile App?

How do I track my WM truck with the My WM app?

How do I request commercial or residential services on the WM Mobile App?

How do I edit or cancel an empty and return request?

How will holidays affect delivery of my new container?

How does container delivery work?

How do I request roll-off services on the WM Mobile App?

How do I best winterize my farm?

How do I edit or cancel a pickup request on the WM Mobile App?

Do you need a permit for your container placement?

How do I report a lost or stolen container?

How do I view my services on the WM Mobile App?

How do I view service alerts on the WM Mobile App?

How do I prepare an enclosure for winter weather?

How can I stay green during the holidays?

How should I handle odors coming from my container?

How do I view my roll-off service history on the WM Mobile App?

What if my next pickup date falls on a holiday?

What schedule should I expect during the holidays?

How do I manage my services with the My WM app?

Mobile Security Technology

Can I still log in using my email and password if Touch ID is set up?

Is Touch ID supported on my WM Mobile App?

How do I log in using Touch ID?

What is Touch ID on the WM Mobile App?

Why is Touch ID not working?

Why don't I see the Touch ID feature on my iPhone?

Billing

What is an overage?

How do I update my payment method or add a new one?

How do I enroll in AutoPay?

How do I make a payment to my account?

What are some payment troubleshooting tips?

What are the charges on my WM invoice?

How do I complete the Pre-Authorized Debit (PAD) agreement online ?

Is there a charge associated with making a payment online?

How do I make a payment on the WM Mobile App?

How do I add and manage my payment methods on the WM Mobile App?

What types of potential charges or additional services can I expect if I'm a Canadian customer?

What are the extra charges on my invoice?

How do I sign up for automatic recurring payments on the WM Mobile App?

What information will I need to pay my WM bill?

What types of price increases can I expect if I'm a customer in the U.S.A.?

What are the paperless billing terms and conditions?

How do I view payment and invoice history on the WM Mobile App?

How do I find my bill?

How much does it cost to have WM as a service provider?

How do I enroll in AutoPay? (Canadian Customers)

When will I incur a late payment charge?

How do I enroll in paperless billing?

What types of price increases can I expect if I'm a customer in Canada?

Terms and Conditions - AutoPay & Paperless

How do I sign up for paperless billing on the WM Mobile App?

Where is the due date for my WM bill located?

How do I pay my bill?

Where do I find my payment and billing history or pending charges?

How do I request a duplicate copy of my bill?

Why does my bill amount change each month?

When will my automatic payment charge occur?

What if I have questions about my bill or there is an error on my invoice?

What are the automatic payment terms and conditions?

How do I pay my bill/balance without logging in?

How long will it take for a payment to apply to my account?

What is the WM Energy Surcharge?

How do I manage billing & payments on the My WM app?

Mobile Troubleshooting

Why did my WM Mobile App stop working?

Why does the WM Mobile app look different?

Getting Started on WM Mobile App

How do I manage my profile settings with the My WM mobile app?

How do I view service information on the WM Mobile App?

Still need help?

Tell us how you want to connect and we'll put you in touch with an agent.

Feedback