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WM Mobile App Touch ID Troubleshooting Guide
Summary
Touch ID makes signing in fast, secure, and seamless – but if it isn’t working as expected, we’re here to help. This guide walks you through what Touch ID is, why it might not appear on your device, troubleshooting steps, and which iPhone models still support it.
What is Touch ID on the WM Mobile App?
Touch ID is Apple’s fingerprint -based biometric authentication system. When enabled on the WM Mobile App, it lets you sign in using your fingerprint instead of entering your email and password each time. It helps keep your account secure while making access quick and convenient.
Is Touch ID Supported on My WM Mobile App?
Touch ID is supported on the WM Mobile App if your iPhone supports Touch ID hardware and Touch ID is enabled in your device settings. If your iPhone does not offer Touch ID (or it has been discontinued), you will not see the option inside the app. Only specific iPhone models still include Touch ID hardware.
Why is Touch ID Not Working?
If Touch ID isn’t functioning in the WM Mobile App, the most common causes could include:
- Touch ID is turned off in iOS settings
- Fingerprint recognition issues
- Device software is outdated
- Touch ID is not supported on your device
Try These Quick Fixes
- Clean and dry your finger and Touch ID sensor
- Re enroll your fingerprints in "Settings" > "Touch ID & Passcode"
- Restart your iPhone
- Update your iOS version
- Update the WM Mobile App to the latest version
Can I Still Log in With My Email and Password If Touch ID Is Set Up?
Even if Touch ID is enabled, you can always sign in manually on the login screen and enter your email and password. Touch ID is optional and meant to provide added convenience, not replace your credentials.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.