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How do I cancel a one-time service or a recurring service request with WM?
Summary
Learn how to cancel one-time requests like bulk pickup, cart repair, or roll-off dumpsters, as well as recurring services such as trash, recycling, yard waste, or organics.
Cancel a one-time service request
We understand plans can change. Currently, you can only cancel an order online if the service was originally requested online.
You cannot cancel orders within 24 business hours of the scheduled service.
If you scheduled your service through an agent, please select Request Help below to cancel your order.
Single Account Users
- Log in to My WM and click on Order Requests in the “Do More Online” section.
- Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
- In the “Upcoming” section, click the order you want to cancel to open the "Cancel Request" box.
Multiple Account Users
- Log in to My WM and click on Order History in the “My Services” section.
- Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.
- In the “Upcoming” section, click the order you want to cancel to open the "Cancel Request" box.
- Click the Cancel Request button and follow the steps to cancel your order.
If you don’t have a My WM profile and need to cancel your request, click Request Help below to get started.
Cancel recurring trash/recycling service
Franchise Communities: Your services can only be cancelled if you are moving from your current location. Select Request Help below to get started.
Commercial Customers: If your contract is still active, early termination charges may apply. Click Request Help below to review your options with a specialist.
All Other Residential Customers: Scroll down to the "Still Need Help" section and select Request Help to cancel your service.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.