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How do I replace a missing (lost/stolen) or damaged container?
Summary
Learn how to request a repair or replacement for your lost, stolen, or damaged container.
Looking to track the status of a container delivery instead? Click here.
Residential container service request
For customers that do not receive a bill from WM, click Get Started and enter your address to let us know if your container is lost, damaged, or stolen.
For customers that do receive a bill from WM, you must Log In to make a container repair/replacement request through My WM.
Single Account Users
- Navigate to the Service Card on your My WM dashboard that is associated with your lost, stolen, or damaged container.
- Click on Container Issue.
- Confirm and select the container in question if you have multiple containers associated with your service.
- Select Missing if your container is lost or stolen. Select Damaged if your container is damaged.
Multiple Account Users
- Navigate to the "My Services Card" on your My WM dashboard and click on Manage my Services.
- Select the container that is associated with the address and service in question.
- On the "What Can I Request" card, click on Container Issue.
- Confirm and select the container in question if you have multiple containers associated with your service.
- Select Missing if your container is lost or stolen. Select Damaged if your container is damaged.
For commercial customers
Click Request Help near the bottom of this page to start a support request about your commercial container.
Ensure replacement can be completed
Make sure:
- You have a WM-provided container. Containers owned by the city or customers, even if they feature our logo, cannot be replaced, or repaired by WM.
- Nothing is obstructing access and preventing replacement.
- All gates or locks protecting your container are open and unlocked.
- Your container is out before pickup time.
If requested container service has not been completed
View your schedule
Click here to view your schedule.
- Log in to My WM.
- In the My WM dashboard, alerts will be displayed in a temporary notifications banner. There will also be a red dot displayed on the bell icon at the top right of the page if there are notifications or alerts for your area.
- You can also click View ETA and Schedule in the “My Services” section to review upcoming services
To check alerts or service interruptions without logging in, enter your service address in the “Continue As Guest” section of the login screen.
Check order status for Container Repair/Replacement
Only logged in customers can check their order status online. All other customers please click Request Help below for assistance.
Learn how to check your order status for your one time request online, here.
Cancel Container Repair/Replacement Requests
We understand things happen. Learn how to cancel your order, here.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.