This Privacy Policy for California Residents (“CA Privacy Policy”) supplements our Privacy Policy and applies to personal information of California residents to the extent the information is subject to the California Consumer Privacy Act (“CCPA”). If you are a California Resident, please review the below section for information about how and why we collect, use, disclose, share and sell your personal information, and your potential rights with regard to your personal information under the CCPA. Terms used herein have the meaning ascribed to them in the CCPA. The rights described herein are subject to exemptions and other limitations under applicable law. If you are not a California resident, please see our Privacy Policy or our State-Specific Privacy Notice.
Privacy Policy for California Residents
Last Updated November 6, 2025
Personal Information We Collect, Use, Disclose, Share, or Sell
Categories of Personal Information We Collect, Categories of Sources of Personal Information, Business or Commercial Purposes for Which Personal Information Will Be Used, and Third Parties with Whom Personal Information is Disclosed
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”).
The chart below includes information collected for various types of individuals, such as our customers, employees, and others. As a result, not all of the categories of collected personal information described below may be applicable to you. Depending on how you interact with us, within the last twelve (12) months, we may have collected the following categories of personal information from the sources identified below for the business and commercial purposes indicated, and disclosed such categories of personal information with the specified categories of third parties:
Category of Personal Information | Example of Personal Information Collected | Categories of Sources of Personal Information Collected | Business or Commercial Purpose(s) for Which Personal Information is Collected and Disclosed | Categories of Third Parties to Which Personal Information is Disclosed |
Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. | Directly from you. From cities, municipalities, state and other governmental entities and agencies (“Government Entities”) to which WM provides services. From affiliates and subsidiaries of WM and their employees (“Affiliates”). Companies that support our business, such as waste vendors, business vendors including HR employment-related vendors, payment processors, information technology vendors, financial institutions, etc.(“Service Providers”). | For human resources and hiring purposes related to working at or applying to work at or with WM. To evaluate employment or contractor status, to communicate with you. To provide products, services and access to our websites, mobile applications, and other communication systems and to communicate with you about our products and services.
For payment, collection and other authentication purposes.
To provide certain marketing services and functionality.
Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us.
Helping to ensure security and integrity and prevent fraud.
Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them.
Debugging to identify and repair errors.
To conduct business analysis, such as analytics, projections, identifying areas for operational improvement.
To conduct research and development, including undertaking internal research for technological development and demonstration.
To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
Personal Information Categories Listed in the California Customer Records statute (Cal. Civ. Code 1798.80(e) | Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | Directly from you. From Government Entities to which WM provides services. From Affiliates. From Service Providers. | To improve service, and provide targeted customer experiences and service offerings. For human resources and hiring purposes related to working at or applying to work at or with WM. To provide products, services and access to our websites, mobile applications, and other communication systems and to communicate with you about our products and services.
For payment, collection and other authentication purposes.
To provide certain marketing services and functionality.
Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us.
Helping to ensure security and integrity and prevent fraud.
Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them.
Debugging to identify and repair errors.
To conduct business analysis, such as analytics, projections, identifying areas for operational improvement.
To conduct research and development, including undertaking internal research for technological development and demonstration.
To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
Characteristics of protected classifications under California or federal law | Race, color, age, ethnicity, national origin, citizenship, religion or creed, marital status, medical condition, gender, veteran, military status, or other similar information. | Directly from you. From Government Entities to which WM provides services. From Affiliates. From Service Providers. | For human resources and hiring purposes related to working at or applying to work at or with WM. For compliance and auditing recordkeeping, and/or for security clearances where required. To improve service, and provide targeted customer experiences and service offerings. To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
Commercial Information | Products or services purchased, obtained, or considered, or other purchasing histories or tendencies. | Directly from you. From Government Entities to which WM provides services. From Affiliates. From Service Providers. | To improve service, and provide targeted customer experiences and service offerings.
Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us.
Helping to ensure security and integrity and prevent fraud.
Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them.
Debugging to identify and repair errors.
To conduct business analysis, such as analytics, projections, identifying areas for operational improvement.
To conduct research and development, including undertaking internal research for technological development and demonstration.
To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
Biometric Information | We do not collect this category of information. | |||
Internet or other electronic network activity information | Browsing history, search history, and interaction with websites, apps & ads, device or vehicle telemetry data, and other similar information. | Directly from you. From Affiliates. From Service Providers. | To provide targeted customer experience and service offerings. For human resources and hiring purposes related to working at or applying to work at or with WM. For security and operations purposes related to the safety and functionality of our information systems.
To provide certain marketing services and functionality.
Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us.
Helping to ensure security and integrity and prevent fraud.
Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them.
Debugging to identify and repair errors.
To conduct business analysis, such as analytics, projections, identifying areas for operational improvement.
To conduct research and development, including undertaking internal research for technological development and demonstration.
To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
Geolocation data | Physical location and/or movements and similar information. | Directly from you. From Government Entities to which WM provides services. From Affiliates. From Service Providers. | For human resources and hiring purposes related to working at or applying to work at or with WM. For purposes of service verification and other operational and contractual compliance purposes. Expense reimbursement.
Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us.
Helping to ensure security and integrity and prevent fraud.
Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them.
To conduct business analysis, such as analytics, projections, identifying areas for operational improvement.
To conduct research and development, including undertaking internal research for technological development and demonstration.
To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
Sensory Data | Includes audio, electronic, visual, or similar information such as photographs and images (e.g., that you provide us) and call/video recordings (e.g., of customer support calls). Also includes recordings from WM locations, including CCTV, devices, or vehicles related to safety and work at or with WM in addition to photos or videos of containers at a customers’ location, and electronic, visual, or similar information, photographic and videographic images captured at WM and customer sites. | Directly from you. From Government Entities to which WM provides services. From Affiliates. From Service Providers. | Quality control; compliance, job performance assessment; internal communications, training and information sharing; workplace health, safety and security. For human resources and hiring purposes related to working at or applying to work at or with WM. To provide and improve services, for service verification, safety, quality control and compliance; and images and videos captured at WM and customer sites for security purposes or service analysis.
Helping to ensure security and integrity and prevent fraud.
Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them.
Debugging to identify and repair errors.
To conduct research and development, including undertaking internal research for technological development and demonstration.
To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
Professional or employment-related information | Includes professional and employment-related information (such as current and former employer(s) and position(s), business contact information and professional memberships). Also includes information such as referral information, which may be vehicular accident information, and traffic convictions and violations, and other similar information related to working or applying to work at or with WM. | Directly from you. From Government Entities to which WM provides services. From Affiliates. From Service Providers. | For human resources and hiring purposes related to working at or applying to work at or with WM. Expense reimbursement.
Helping to ensure security and integrity and prevent fraud.
To fulfill our legal function or obligations.
| Affiliates and Service Providers. Online hiring platforms. Government Entities to which WM provides services. |
Non-public education information (as defined in the Family Educational Rights and Privacy Act (20 U.S.C. 1232g, 34 C.F.R. Part 99)) | Education records and other similar information. | Directly from you. From Government Entities to which WM provides services. From Affiliates. From Service Providers. | For human resources and hiring purposes related to working at or applying to work at or with WM. Expense reimbursement.
To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
Inferences drawn from other personal information | Characteristics, predispositions, behaviors, attitudes, abilities, aptitudes and other similar information. | Directly from you. From Government Entities to which WM provides services. From Affiliates. From Service Providers. | For human resources and hiring purposes related to working at or applying to work at or with WM.
To provide certain marketing services and functionality.
Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us.
To conduct business analysis, such as analytics, projections, identifying areas for operational improvement.
To conduct research and development, including undertaking internal research for technological development and demonstration.
To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
Sensitive Personal Information | Various information related to the employment or work of our employees, independent contractors, and other company personnel. This includes health information, demographic information, citizenship or immigration status, precise geolocation information, company electronic communications, company financial information, and government identifiers such as a social security number or driver’s license number needed for human resources purposes. | Directly from you. From Government Entities to which WM provides services. From Affiliates. From Service Providers. | For human resources and hiring purposes related to working at or applying to work at or with WM. For safety and workplace public health purposes. For payment, collection and other authentication purposes.
Helping to ensure security and integrity and prevent fraud.
To fulfill our legal function or obligations. | Affiliates and Service Providers. Government Entities to which WM provides services. |
In addition, in the preceding 12 months, we may have disclosed all of the categories of personal information identified above, to the following categories of third parties: (i) judicial courts, regulators, or other government agents purporting to have jurisdiction over the group or opposing counsel and parties to litigation; (ii) any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets; and (iii) other third parties as may otherwise be permitted by law. We may disclose personal information to all of the third parties listed above to comply with our legal obligations or for our business or commercial purposes.
Sale and Sharing of Personal Information
We do not sell your personal information for monetary consideration or as that term is traditionally defined. However, certain of our marketing or advertising activities or analytics tools used could be considered a “sale” or “sharing” of personal information under the CCPA. You have the right to opt-out of these types of disclosures of your personal information. An explanation of how to exercise your opt-out rights, including how we respond to opt-out preference signals, is provided below in "Your Privacy Rights.” We do not knowingly sell or share the personal information of California Residents under 16 years old.
In the preceding 12 months, we have sold or shared the following categories of personal information (as described in more detail above) to the following categories of third parties:
Category of Personal Information Sold or Shared | Categories of Third Parties to Which Personal Information is Sold or Shared | Business or Commercial Purposes |
Identifiers |
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To learn more about our online collection of information, please review our privacy policy available at: www.wm.com/privacy.
Our Use and Disclosure of Sensitive Personal Information
Under the CCPA, certain personal information we collect and process may be considered “sensitive personal information.” The CCPA requires that we provide you with a right to limit our use or disclosure of such sensitive personal information in certain circumstances. Currently, we are not using your sensitive personal information for purposes that would require that we provide you with a right to limit as we do not use or disclose sensitive personal information for purposes other than the following:
(1) To perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.
(2) To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, and or confidentiality of stored or transmitted personal information, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose.
(3) To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose.
(4) To ensure the physical safety of natural persons, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose.
(5) For short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer’s current interaction with the business, provided that the personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business.
(6) To perform services on behalf of the business, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose. For example, we may use the information for maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business.
(7) To verify or maintain the quality or safety of a product, service, or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the business, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose.
(8) For purposes that do not infer characteristics about the consumer.
Your Privacy Rights
As a California resident, you have certain rights to your personal information under the CCPA, as described below. The CCPA does not restrict our ability to do certain things like comply with other laws or comply with regulatory investigations. We also reserve the right to retain, and not to delete, certain personal information after receipt of a request to delete information from a California resident where permitted by the CCPA or another law or regulation.
Right to Notice
You have the right to receive notice at or before the point of collection about our collection and retention practices. Please review our Notice at Collection linked here for more information.
Right to Know and Access Your Information
You have the right to request that we disclose to you certain descriptions and categories of the personal information we collect, use, disclose, share, or sell about you. For example, you may request the following:
(1) The categories of personal information we have collected about you.
(2) The categories of sources from which the personal information is collected.
(3) The business or commercial purpose for collecting, selling, or sharing personal information.
(4) The categories of third parties to whom we disclose the personal information.
(5) The specific pieces of personal information we have collected about you.
You may make up to two disclosure requests in any 12 month period. Please review “Submitting Consumer Requests” below for additional details.
Right to Request Deletion
You have the right to request that we delete your personal information. You may make such a request by visiting our privacy portal and through other means. See “Submitting Consumer Requests” below for additional details.
You should be aware, however, that California law allows us to retain your personal information under certain conditions, even if you have asked us to delete it, such as when retaining your personal information is necessary for us to complete a transaction with you or provide you with a good or service you have requested. We will notify you of any denial of your deletion request and the reason for such denial.
Right to Request Correction
You have the right to request that we correct your personal information. You may make such a request by visiting our privacy portal and through other means. See “Submitting Consumer Requests” below for additional details.
Right to Non-Discrimination for Exercise of Consumer Privacy Rights
We will not discriminate against you because you have chosen to exercise any of your privacy rights provided by the CCPA.
Right to Opt-Out of the Sale or Sharing of Personal Information
You have the right to opt-out of the sale or sharing of your personal information. See “Submitting Consumer Requests” below for additional details.
Right to Limit the Use and Disclosure of Sensitive Personal Information
You have the right to request to limit the use and disclosure of sensitive personal information where required by the CCPA. Please note that we are not using your sensitive personal information for purposes that would require that we provide you with a Right to Limit.
Submitting Consumer Requests
Consumer Rights Requests
You can submit a request to know, request to delete, or request to correct (“Consumer Rights Request”) by visiting our privacy portal here, or call 855-782-6445. You may make up to two disclosure requests in any 12-month period.
We are only required to respond to verifiable Consumer Rights Requests made by you, or someone legally authorized to act on your behalf. You may also make a verifiable Consumer Rights Request on behalf of your minor child.
Making a verifiable Consumer Rights Request does not require you to create an account with us.
When you submit a verifiable Consumer Rights Request, we will take steps to verify your request by email or telephone call. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor. Authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Opt-Out of Sale or Sharing
You have the right to opt-out of certain advertising and marketing activities including online tracking and email marketing that could be considered a sale or sharing of your personal information. You can exercise your right to opt-out of the sale or sharing of personal information in the following ways:
- Opt-Out of Online Tracking: You can exercise your right to opt-out of certain online tracking activities that could be considered a sale or sharing of your personal information by clicking the “Your Privacy Choices” link on the footer of the page or through an opt-out preference signal. If you choose to exercise this right through an opt-out preference signal and we detect such a signal, it will be honored. If you submit a request to opt-out, including through an opt-out preference signal, after you have consented to our sale or sharing of personal information, we will opt you out of any further selling or sharing of personal information.
- Opt-Out of Other Sales/Sharing: You can exercise your right to opt-out of certain email marketing activities that could be considered a sale or sharing of your personal information through the Privacy Web Form.
- Global Privacy Opt-Out Preference Signal: We process opt-out requests submitted using an opt-out preference signal as required by applicable law. For example, when we detect the Global Privacy Control (“GPC”) signal from a browser, we treat the signal as a request to opt out of sale and sharing of personal information associated with that browser. If we receive the GPC signal from a user who we identify as a customer with an account, we treat the signal as a request to opt out of sale and sharing applicable to that account. If you click “accept” on the cookies banner subsequent to your submission of a GPC signal, this may override your GPC signal.
Changes to this CA Privacy Policy
From time to time, we may update or revise this CA Privacy Policy. If there are changes to the terms of this CA Privacy Policy, documents containing the revised policy on the relevant website will be updated.
Contact for Additional Information
This Privacy Policy is available in alternative formats upon request. If you have questions about this policy, or to request an alternative format, please contact us at:
Email: [email protected]
Address: WM, 800 Capitol St. Houston, TX 77002
Attn: WM Privacy Team