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Frequently Asked Questions

Residential Customers - Waste Management of Alameda County, Inc. (WMAC) provides trash and organics collection for single and multi-family residential customers in Hayward.  Recycling collection is provided by Tri-CED, 510-537-9963.

Commercial Customers – Waste Management of Alameda County, Inc. (WMAC) provides trash, recycling and organics collection in Hayward.

For questions about your WMAC service, please call Customer Service at 510-537-5500.

What are the hours of collection?
My garbage/recycling/compost service was missed. Whom do I call?
My cart/bin is damaged/missing. Whom do I call?
What if I have physical difficulty taking my carts out to the curb?
Is the financial assistance for low-income residents?
How do I recycle used motor oil? Filters?
Whom should I call about the disposal of household hazardous waste?
Where can I get more information about recycling uncommon items?
I'm interested in home composting. Where can I get more information?

Q. What are the hours of collection?
A. Residential Service hours are Monday - Friday from 6:00 a.m. to 7:00 p.m. Commercial Service hours are  5:00 a.m. to 7:00 p.m. Regular Saturday Collection Service is available for commercial customers having at least three pickups mid-week. 

Q. Where can I get more information about recycling uncommon items?
A.Visit http://recyclewhere.org/ or call the Alameda County Recycling Hotline toll-free at (877) STOPWASTE (786-7927) or visit its website at www.StopWaste.Org.

Q. My garbage/recycling/organics service was missed. Whom do I call?
A.Single and Multi-Family dwelling customers should call WMAC at (510) 537-5500 regarding trash and organics.  Contact Tri-CED at 510-537-9963 for recycling.

Commercial customers should call WMAC at (510) 537-5000.

Q. My cart/bin is damaged/missing. Whom do I call?
A. Single and Multi-Family dwelling customers should call WMAC at (510) 537-5500 regarding trash and organics.  Contact Tri-CED at 510-537-9963 for recycling.

Commercial customers should call WMAC at (510) 537-5500.

Q. What if I have physical difficulty taking my carts out to the curb?
A. Carts can be collected from backyards for an additional fee, or no fee for qualifying disabled individuals.  Call (510) 537-5500 for details.

Q.  Is the financial assistance for low-income residents?
A.  The City of Hayward approves applications for the low-income rate subsidy.  Please download their application or contact the city at (510) 583-4610 to complete your application process.

Q. How do I recycle used motor oil? Filters?
A. Free containers for recycling used motor oil and filters are available to all Hayward residents. Please call Tri-CED at (510) 429-8030 or (510) 537-9963 for special oil containers and bags for your oil filters. You may place a maximum of two fully sealed, one-gallon plastic containers of uncontaminated (meaning not mixed) used motor oil at curbside on your designated pick-up day.

Q. Whom should I call about the disposal of household hazardous waste?
A. Call the Alameda County Household Hazardous Waste Program at (800) 606-6606 or visit www.household-hazwaste.org.

Q. I'm interested in home composting. Where can I get more information?
A. Call the "Rotline" at (510) 444-SOIL for information about home composting, and remember that many items not compostable at home (food-soiled paper, meat, cheese and bread products) can be placed in your green waste cart for composting. Or visit www.stopwaste.org for more composting information.