WM helps Hayward take care of business with commercial waste services that set the standard for sustainability.
Service holidays are New Year's Day, Thanksgiving Day, and Christmas Day.
If a holiday falls on a weekday, collections for the rest of the week will be pushed back a day. For a Thursday holiday, service would be on Friday, and Friday service would be Saturday.
If a holiday falls within a weekend, your service day will not change.
WM provides a 96, 64, 32 or 20 gallon cart or a 1 to 7 yard bin for weekly trash collection.
View your standard service schedule, next pickup day and get ETA updates on your service day by
signing up or logging in to your My WM account. On the My WM dashboard, navigate to the corresponding service card for relevant information.
All containers should be placed in locations that allow easy access and convenient use by customers and are safely accessible to the hauler. Containers should be placed on a paved or hard and level surface whenever possible.
If container is located in an enclosure or behind locked gates, access must be provided to WM.
All trash should be bagged. Do not overfill your container – the lid must close tightly. Overflow and materials outside may be subject to additional charge or will not be collected.
As of January 1, 2022, SB 1383 requires Californians to sort and separately collect food scraps, yard debris, and food-soiled paper from trash and recycling. This means food scraps are no longer acceptable in your trash container. For more information on SB 1383, visit wm.com/SB1383
Acceptable items include standard household trash like chip bags, plastic bags, and textiles (donate if lightly used).
Non-acceptable items include construction waste, auto parts, tires, household hazardous waste (paint, oil, household cleaners), medical or electronic waste, and food scraps.
Click here to request help with signing up for new services.
Did you know you can get updates on your service ETA by signing up or logging in to your My WM account? If containers were accessible and were not emptied, you can also report a missed pickup online. On the main dashboard, locate the services card. Click details on current service to submit your missed pickup request.
Missed pickups can only be reported for successful service attempts and within 3 days of the pickup. Visit our support article for more details.
Have questions about your bill, need to request a container repair, or adjust your communication preferences? Convenient My WM self-serve capabilities are available to help you manage your services. Log in or sign up for a My WM account and get started.
These documents contain important information related to your WM services. We recommend you print or download them for quick reference.
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