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Hayward

New Carts

New Carts Coming Soon

New statewide regulations require a transition to trash containers that are dark gray or black and recycle containers that are blue. Your green organics cart for food scraps/food-soiled paper and yard waste will remain the same.

What Do I Do with the Old Carts?

On your service day, after your old carts are serviced, leave the empty burgundy trash and gray recycling carts out at the curb. Another truck will come by and remove them. Keep your green organics cart, as that will not be replaced.
If you received new carts the day before your service day, only set out the old burgundy trash and gray recycling cart along with your green organics cart out as usual for service, and then leave the old trash and recycling carts out at the curb for removal. We will only service one set of carts. Please see reverse side for a reminder of what materials belong in which cart.
Questions? Call customer service at 510-537-5500

Learn More About Contamination and Overages


STAY CLEAR OF CONTAMINATION SURCHARGES

SURCHARGES BEGIN JULY 1, 2023
Our goal is to help customers avoid surcharges and recycle more material. However, on July 1, 2023, surcharges will be implemented when contamination and overfilled carts are found. These surcharges help offset costs associated with processing and disposing contaminated materials.

Single Family Homes Surcharges per incident (after two warnings):
Contaminated Recycling/Organics Carts = $25.00
Overfilled Trash Carts = $10.00

Multi-Family Property Surcharges per incident (after two warnings):
Contaminated Recycling/Organics Carts = $25.00
Contaminated Recycling/Organics Bins = $75.00
Overfilled Trash Carts = $10.00
Overfilled Trash Bins = $75.00
Overfilled Recycle Bins = $35.00

Commercial Property Surcharges per incident (after two warnings):
Contaminated Recycling/Organics Carts = $25.00
Contaminated Recycling/Organics Bins = $75.00
Overfilled Trash/Recycling/Organics Carts = $10.00
Overfilled Trash Bins = $75.00
Overfilled Recycling/Organics Bins = $35.00

How to Avoid Contamination. Watch a video on recycling right.

Follow these simple guidelines to avoid contamination.

STAY CLEAR OF OVERAGE SURCHARGES

SURCHARGES FOR CARTS BEGIN JULY 1, 2023, SURCHARGES FOR BINS BEGIN MARCH 1, 2023
Keeping the lid closed on your containers helps reduce litter in our streets and pollution in our storm drains, helping to keep Hayward clean and green.
Overfilled containers a problem? Give us a call at 510-537-5500 to explore your options.

Single Family Homes Surcharges per incident (after two warnings):
Overfilled Trash Carts = $10.00

Multi-Family Property Surcharges per incident (after two warnings):
Overfilled Trash Carts = $10.00
Overfilled Trash Bins = $75.00
Overfilled Recycle Bins = $35.00

Commercial Property Surcharges per incident (after two warnings):
Overfilled Trash/Recycling/Organics Carts = $10.00
Overfilled Trash Bins = $75.00
Overfilled Recycling/Organics Bins = $35.00

Follow these simple guidelines to avoid overages. Watch a video about overages.

  • Breakdown cardboard boxes
  • Place recyclables loose in the cart - never bag
  • Keep appliances and HHW out
  • Increase cart size if recurring problem

If you regularly have excess materials, we are here to help you put a lid on overages. Call Customer Service at 510-613-8710, or 510-613-8700 to help you right-size your service.

TIPS FOR PROPER CART PLACEMENT


Place on the street in front of your house with wheels against the curb, away from any obstructions and neighbor's carts. Watch a video about proper cart placement.

TOOLS AND EDUCATION

CUSTOMER COMMUNICATION

Visit wm.com/mypreferences to update your contact information.

CUSTOMER EDUCATION

VIDEO RESOURCES

Recycle Right!
For recycling to work, we all have to do our part in keeping non-recyclables out of your recycling container.

Keep it Green!
Give organics a second life as compost, keep non-organic material out of your organics container.

Avoid Overages!
Protect our community and environment, keep the lids closed.

Properly setting our your carts makes a difference.
Learn why setting your carts our correctly matters:

Check out more videos at https://www.wm.com/us/en/recycle-right/recycling-resources

FREQUENTLY ASKED QUESTIONS

IS THIS THE FIRST TIME CAMERAS HAVE BEEN USED ON A WM COLLECTION TRUCK?

No, WM has used cameras on trucks for over 10 years. We use mounted cameras to improve safety by assisting our drivers with rear and side-view perspectives, and documenting driving incidents and detecting overfilled commercial containers.

HOW CAN YOU TELL IF A CONTAINER IS CONTAMINATED OR IS OVERFILLED?

Mounted cameras record the containers serviced. The pictures show the contaminated contents of a recycling container that was just collected from a service address and placed in our truck. The cameras will also detect overfilled containers at the time of collection.

WHAT HAPPENS WHEN WM SMART TRUCKSM TECHNOLOGY DETECTS A SERVICE ISSUE?

A dedicated team of service consultants reviews the images from each route daily. They look for a variety of conditions including overfilled containers, contamination, damaged containers, graffiti, accurate service level subscriptions and more. A repair ticket is created for damaged containers or a customer notification is generated and/or a charge is applied to a service account if contamination or overages are found.

WHAT ABOUT PRIVACY?

WM will not share the images or customer information with third parties for marketing or data mining. The photographs or videos are used to educate and inform customers and the city to improve collection service, recycling, and divert materials away from the landfills.

WHAT QUALITY CONTROL IS IN PLACE TO ENSURE ACCURACY?

Our service consultants are trained to carefully identify service issues, such as overages, contamination and damaged containers. We have standard protocols for assessing every situation with built-in checks and balances to ensure accuracy.

CAN A CUSTOMER DISPUTE A CHARGE?

Yes, customers are encouraged to contact customer service. The customer service phone number, 510-537-5500, is provided in the email or letter notifying a customer of an overage or contamination incident. Trained staff will review the incident images with the customer. If we made a mistake, the charge will be removed and our records will be updated to avoid the error in the future.

Mandatory Recycling in Hayward

NOTICE: State and local laws require your business to recycle and compost Under State of California law AB 341, most businesses and institutions are required to recycle.

Beginning September 15, 2020, State law AB 1826 requires all businesses and institutions that generate two or more cubic yards of solid waste per week (garbage and recycling service volumes combined) to also have organics collection service for compostable materials such as food scraps, food-soiled paper, and plant debris. In addition to having the appropriate collection service, the Alameda County Mandatory Composting and Recycling Law requires businesses to sort their waste into the proper containers. • Organics: Food scraps, compostable paper, and plant debris ONLY. No garbage or recycling. • Recycling: Bottles, cans, paper, and cardboard ONLY. No garbage or organics. • Garbage: Garbage ONLY. No organics or recycling.

For more information please visit:

Multifamily Properties: http://www.recyclingrulesac.org/my-rules/

Businesses: http://www.recyclingrulesac.org/my-rules/

About Waste Management
Waste Management of Alameda County (WMAC) is a community-based provider of waste, recycling and composting services. We are closing the loop on waste – turning food scraps and yard waste into compost, lumber debris into mulch and landfilled waste into bio-fuel. This clean-burning fuel helps to power our new collection vehicles in the City of Hayward. Working together, we can achieve Alameda County’s diversion goals.