At WM, we're proud to take care of our Shasta County neighbors — and our planet — with residential trash pickup, organics and recycling services.
Weekly organics service will start October 6, 2025 for residents in the inner area of the County.
To see more information, please download the FAQ or refer to the Useful Resources section below.
The city has chosen WM to provide waste pickup, but you'll need your own WM profile to ensure proper service and billing. Enter your address and we'll help you get set up.
For regular service and holidays
If a holiday falls on a weekday, collections for the rest of the week will be pushed back a day. For a Thursday holiday, service would be on Friday, and Friday service would be Saturday. For holidays on Saturday or Sunday, there are no delays.
Quick access to My WM and more self-service tools.
WM provides a 64 or 96 gallon cart for weekly trash collection. To view your specific service day, please click here, enter your address and select “Verify”.
Place cart at the curb with wheels against the curb by 6 a.m. on collection days and remove same day. Keep cart at least four feet from parked cars, mailboxes and other obstacles that may prevent WM team members from picking it up.
All trash should be bagged. Do not overfill your container – the lid must close tightly. Overflow and materials outside may be subject to additional charge or will not be collected.
As of January 1, 2022, SB 1383 requires Californians to sort and separately collect food scraps, yard debris, and food-soiled paper from trash and recycling. This means food scraps are no longer acceptable in your trash container. For more information on SB 1383, visit wm.com/SB1383.
Acceptable items include standard household trash like chip bags, plastic bags, and textiles (donate if lightly used).
Non-acceptable items include construction waste, auto parts, tires, household hazardous waste (paint, oil, household cleaners), medical or electronic waste, and food scraps.
For new service starts, please submit a request for help by clicking here. Select “Continue as Guest,” enter your address, and follow the prompts to submit a request.
If your container was curbside by the specified time and not emptied, click here to report a missed pickup via the link that will appear under the “Next Pickup” section after 5 p.m. on your service day and will remain for 72 hours. Missed pickups cannot be scheduled if your container was not out or was blocked at the time of service.
If you do not see the “Report Missed Pickup for Prior Service” link, that means you are not eligible or are outside the specified time.
Questions? Unable to submit your request? Please scroll to the bottom of the page to live chat with an agent or request help.
Additional carts are available for a fee. Click here to submit a request for help to make changes to your service. Select “Continue as Guest,” enter your address, and follow the prompts to submit a request.
To view your eligibility to request a container repair or replacement, please visit our support article, scroll to the “Residential” section, click “Get Started,” and enter your address.
Questions? Unable to submit your request? Please scroll to the bottom of the article to ”Request Help”.
Additional information on waste and recycling services.
Find a solution online or connect with a support agent.
