Frequently Asked Questions

I have general questions regarding the Ariba Online Portal

  1. What is the Ariba Online Portal?
  2. What is electronic online invoicing?
  3. Why is Waste Management moving to the Ariba Online Portal?
  4. How do I register or get invited to transact electronically with Waste Management on the Ariba Online Portal?
  5. Who do I contact for general Ariba Network questions?
  6. Do I need to install any software?
  7. Is enrollment in the Ariba Online Portal required?
  8. Will Waste Management make payments using the Ariba Online Portal?
  9. Should we expect to receive our Purchase Orders through the Ariba Online Portal?
  10. How can I view the Inbox/Outbox tabs in the Ariba Online Portal and add additional users?
  11. How do I add/change my address information in the Ariba Online Portal?
  12. What file types can be attached in the Ariba Online Portal?
  13. What browsers are best to support the Ariba Online Portal?

  14. I have questions regarding Ariba Online Portal Fees

  15. Are there fees associated with enrolling on the Ariba Online Portal?
  16. Who do I contact if I need to dispute Ariba charges/fees?

  17. I have questions about how to log into the Ariba Online Portal

  18. How do I log into the Ariba Online Portal?
  19. How can I get my Ariba Online Portal password reset?
  20. What if I am unable to log into the Ariba Online Portal?

  21. I have questions about how to submit invoices into the Ariba Online Portal and locate purchase orders

  22. What if I am unable to see the “Create Invoice” button on the online portal purchase order screen?
  23. What if I cannot add an invoice line or modify an invoice line amount?
  24. How should I submit a “Freight Only” invoice?
  25. How can I resolve an “Invalid Address” error?
  26. How can I cancel an invoice?
  27. Why was my invoice rejected with the following error message “Ship From/Ship To/Sold To” missing?
  28. Why am I receiving rejection notifications for invoices I have not submitted?
  29. How can I search for an invoice or locate a purchase order on the Ariba Online Portal?
  30. What should I do if I am unable to submit an invoice because my purchase order has been cancelled, if I have inquiries regarding price discrepancies on purchase orders, or if I need to request additional funds added to my purchase order?
  31. What if the PO sent through the Ariba Online Portal receives a PO Routing Failure notification?

  32. I am not in Ariba, I have question on how to submit invoices and check status

  33. How do I send my invoice if I am not an Ariba supplier?
  34. I submitted the same invoice twice, do I need to notify anyone?
  35. If my company has inquiries regarding contracts or price discrepancies on Purchase Orders, who should we contact?
  36. I sent my invoice to 8888134288@onlinecapturecenter.com, but I do not see it in the InvoiceInfo Vendor Portal yet.
  37. Why does my invoice status show as “In Process” in the Vendor Portal?
  38. What if my invoice is showing as “In Process” past the payment due date?
  39. Why is my invoice not showing up in the Vendor Portal when I emailed it to the Online Capture Center?
  40. Who do I contact if the supplier portal shows a payment made but funds have not been received?

  41. I have questions regarding my supplier registration

  42. Where can I get help with the Supplier Onboarding Portal, Jaggaer, if I have questions?
  43. If I have been invited to the Supplier Onboarding Portal, Jaggaer and I have forgotten my password, how do I get it reset?
  44. What are Waste Management’s insurance requirements if work is being performed on site by a supplier?
  45. How do I update my vendor record information?
  46. Where should my company send remittance changes and or merger/acquisition changes?

  47. Other

  48. How do I obtain a 1099 Form?

1. What is the Ariba Online Portal?

The Ariba Online Portal is a cloud-based B2B marketplace where buyer and supplier can find each other and do business within a single, networked platform. This web-based portal is used by Waste Management to conduct electronic online purchasing and invoicing with our suppliers.

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2. What is electronic online invoicing?

Electronic online invoicing (e-Invoicing) is a communication methodology that utilizes the Internet to allow Waste Management to purchase goods and services from our preferred suppliers and to allow out suppliers to invoice directly to our billing system without the need to print and mail purchase order and invoice copies.
If you are transacting via Ariba for Waste Management, your invoices must be submitted electronically via the Ariba Network; emailed, mailed or faxed invoice submissions will be rejected, thereby delaying payment

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3. Why is Waste Management moving to the Ariba Online Portal?

The Ariba Online Portal solution provides many benefits to our suppliers including: immediate invoice submission, flipping a PO to a pre-populated invoice, on-line data validations so exceptions will be reduced thus increasing data accuracy. This new process will allow for better tracking of invoices, reduce unnecessary errors and result in a more efficient process for Waste Management and our suppliers.

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4. How do I register or get invited to transact electronically with Waste Management on the Ariba Online Portal?

Before you can begin taking advantage of the many great features offered in the Ariba Online Portal, you must first receive an invitation to enroll from Waste Management.
If you have not received an invitation, please contact us through the Contact Us page to contact Waste Management’s Procurement team.

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5. Who do I contact for general Ariba Network questions?

Please contact Ariba Support by these two methods:

  1. a. If you already have an Ariba Network account, log into the Ariba Network and click on:
    • Help Center
    • Support
    • Get help by live chat
    • Get help by phone
  2. b. Use the Help Center option:
    • Click on Help Center to expand help center controls
    • Type in “Service Request” and hit “Update”
    • Click “Create Online Service Request”

Ariba will provide you with a Service Request (SR#), notate it since you will need to refer to it if you contact them again. If you utilize Waste Management’s ContactUs form regarding this issue, you will need to provide as well.
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6. Do I need to install any software?

No software is required aside from a standard internet browser where suppliers can upload electronic files created by your existing accounting system.

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7. Is enrollment in the Ariba Online Portal required?

This is an important initiative for Waste Management and we are expecting all of our preferred suppliers to support us. We hope that you will work with us in this initiative and strongly encourage you to take this opportunity to introduce an improved invoice processing system. To have visibility into the Ariba Online Portal you must be invited and enrolled.

NOTE: Did not get an invitation to the Ariba Online Portal? Please contact Waste Management’s Corporate Procurement team (see “How do I register for the Ariba Online Portal”) or please utilize the Contact Us page for more information on how to request an invitation to the Ariba Online Portal.

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8. Will Waste Management make payments using the Ariba Online Portal?

No, Waste Management will continue to use your current payment method independent of the Ariba Online Portal. For payment-related inquiries, please contact Waste Management’s Corporate Accounts Payable team or through the Contact Us page.

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9. Should we expect to receive our Purchase Orders through the Ariba Online Portal?

When Waste Management issues a purchase order to a supplier, it will be available to the supplier on the Ariba Online Portal. Suppliers can review their purchase orders, print them, or download them from the portal.

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10. How can I view the Inbox/Outbox tabs in the Ariba Online Portal and add additional users?

You may not have been granted access to see Inbox/Outbox tabs in the Ariba Online Portal. Please contact your Ariba Account Administrator to resolve the issue.
Please contact your Ariba Administrator to add additional user access.
If you need help identifying your Ariba Administrator, please contact Ariba Support.

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11.How do I add/change company information in the Ariba Online Portal?

To add or change your company follow the steps below:

  1. Go to: supplier.ariba.com
  2. Enter your Email and Password
  3. Click Login
  4. Click on the “Company Settings” drop down box to update your account details:
    1. Company Profile – To update Company, Ship To, Service Addresses, etc.
    2. Customer Relationships – Lists other Ariba Online Portal accounts
    3. Users – To create user access to your Ariba Online account
    4. Notifications – To setup email addresses to receive notifications
    5. Electronic Order Routing – To setup where purchases order notifications are to be sent
    6. Electronic Invoice Routing – To setup where invoice nonfictions are to be sent
    7. Remittances – To setup EFT/Check remittance details



12.What file types can be attached in the Ariba Online Portal?

Waste Management has specified the following file types for attachments in the Ariba Online Portal:

  • PDF
  • TIFF
  • DOC
  • JPG
  • XLS
  • XML
  • CSV
  • TXT
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13.What browsers are best to support the Ariba Online Portal?

The Ariba Online Portal supports the following browsers:
  • Internet Explorer v. 8 and up
  • Mozilla Firefox 3 and up
  • Google Chrome (all versions)
  • Safari 3 and up

14.Are there fees associated with enrolling on the Ariba Online Portal?

Most suppliers on Ariba Online Portal start with a free or low-cost subscription. As your transaction level increases, your fees will adjust to align with the value your business receives. To learn more about fees associated with enrolling on the Ariba Online Portal, download a datasheet for your region from the Ariba Subscription and Fees Center

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15.Who do I contact if I need to dispute Ariba charges/fees?

Please contact Ariba Support.

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16.How do I log into the Ariba Online Portal?

To log into the Ariba Online Portal:
For the first time

  1. Go to:: supplier.ariba.com
  2. Click “Register Now”
  3. Enter your Company Information
  4. Click box to accept “Terms of Use”
  5. Click “Register” to enroll and log into an Ariba Light Account
  6. Click “Upgrade from light account” to enroll into the Ariba Online Portal.

NOTE: Did not get an invitation from Waste Management to join the Ariba Online Portal? Utilize our Contact Us page to contact Waste Management’s Procurement team.

After enrolling
  1. Log in through the : Ariba Online Portal
  2. Or, go to: supplier.ariba.com
  3. Enter your Email and Password
  4. Click Login

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17.How can I get my Ariba Online Portal password reset?

If you have forgotten your password

  1. Go to: supplier.ariba.com
  2. Click Having trouble logging in?
Please select one:
  1. I forgot my username.
  2. I forgot my password.
  3. I want to log in with a one-time password using the Ariba Supplier mobile app
  1. Click Continue
  2. Enter your email address
  3. Click Submit

A password will be sent to your email
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18.What if I am unable to log into the Ariba Online Portal?

Please contact Ariba Support.

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19.What if I am unable to see the “Create Invoice” button on the online portal purchase order screen?

You may not have been granted access to create invoices in the Ariba Online Portal. Please contact your Ariba Account Administrator to resolve the issue. If you need help identifying your Ariba Administrator, please contact Ariba Support.

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20.What if I cannot add an invoice line or modify an invoice line amount?

  1. For General POs, you must check the box next to the invoice line you would like to invoice. Click on the grey radio button to switch it to green. Make sure the quantity is changed to a number greater than “0”. Please refer to the Ariba Online Portal Guide, “General Purchase Orders - Creating Invoices”.
  2. For Blanket POs, you must check the box next to the PO line you would like to invoice. Click on the “Create” button and select “Goods” in the drop-down menu. As you advance to the next online web page, fill in the quantity (usually set to 1), the part number (can be a description of the service provided) and enter in the unit price. Then click “Create”. Please refer to the Ariba Online Portal Guide, “Blanket Purchase Orders – Creating Invoices”.

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21.How should I submit a “Freight Only” invoice?

Waste Management Ariba Online Portal invoicing rules do not allow “Freight Only” invoices in Ariba.

  1. If the original invoice was submitted without freight and has already been paid, please submit a credit memo for the full amount of the original invoice and resubmit the invoice with an “A” behind the invoice number in the amount of the original invoice plus freight.
  2. If the original invoice was submitted without freight and has not been paid yet, please contact the Waste Management Corporate Accounts Payable team and request to reject the original invoice. To email the Waste Management Corporate Accounts Payable team, via our Contact Us page. Once the Corporate Account Payable team has notified you the invoice is rejected, you will be able to resubmit the invoice in the amount of the original invoice plus freight.

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22.How can I resolve an “Invalid Address” error?

You will need to update the “Ship To” address on your online invoice. In the “Shipping” section of the online invoice, please click on the “View/Edit Addresses” link to resolve the “Invalid address” error. Update the “Customer” address for Waste Management and enter:

Name: Waste Management
Address 1: P.O. Box 6700
City: Portland
State: Oregon
Zip: 97228-6700
Country: United States [USA].

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23.How can I cancel an invoice?

Please contact the Waste Management Corporate Accounts Payable team and request to reject the original invoice. To email the Waste Management Corporate Accounts Payable team, utilize our Contact Us page. Once the Corporate Account Payable team has notified you invoice is rejected, you will be able to resubmit the invoice.

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24.Why was my invoice rejected with the following error message “Ship From/Ship To/Sold To” missing?

This message is sent to an Ariba Online Portal supplier when the online supplier is has emailed an invoice to the Waste Management Online Capture Center. The Ariba Online Portal prevents duplications and will only allow one method for submitting your invoices to Waste Management. Your Ariba Online Portal Outbox will indicate the invoice as “Submit Method – ISC Paper Invoice”. Please re-submit the invoice correctly through the Ariba Online Portal from the Purchase Order “Create Standard Invoice” drop down option.

Please note: Invoices with a submit method “ICS Paper Invoice” cannot be edited and resubmitted by clicking on the “Edit & Resubmit” button.

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25.Why am I receiving rejection notifications for invoices I have not submitted?

If you are now enrolled as an Ariba Online Portal supplier and you are emailing, mailing, or faxing invoices to a Waste Management site, the site may be passing your invoice to the Waste Management Online Capture Center. Or, you may have an “Invoice Auto Send” set up in your billing system to automatically to send invoices to the Waste Management Online Capture Center. Please discontinue both practices of mailing, emailing or faxing invoices to Waste Management sites and turn off all “Invoice Auto Send” activity.

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26.How can I search for an invoice or locate a purchase order on the Ariba Online Portal?

You can search for invoices or purchase orders by four methods through our Ariba Online Portal Guide:

  1. Quick Search
  2. Refined Search
  3. Exact Search
  4. Reporting

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27.What should I do if I am unable to submit an invoice because my purchase order has been cancelled, if I have inquiries regarding price discrepancies on purchase orders, or if I need to request additional funds added to my purchase order?

You can reach out to two email contacts provided on all Ariba Online Portal purchase orders:

  1. Requester Email
  2. Buyer Headquarter Address

Requester Email
Contact the requestor or person creating the purchase order. The requestor's email address is located in the “SHIP ALL ITEMS TO” section on all Ariba Online Portal purchase orders. The "SHIP ALL ITEMS TO" section provides the following requestor contact and Waste Management ordering site information:
  • Site Name
  • Site Address, City, State and Zip Code
  • Ship To Code
  • Requester Email
Buyer Headquarter Address
  • Buyer Email

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28.What if the PO sent through the Ariba Online Portal receives a PO Routing Failure notification?

Please contact your Ariba Account Administration to update the email address set up in your account to received purchase orders.
If you need help identifying your Ariba Administrator, please contact Ariba Support.(visit question 5)

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29.How do I send my invoice if I am not an Ariba supplier?

For all Waste Management Areas on the P2P (Procure to Pay) Platform, invoices can be sent the following ways:

  1. Email : 8888134288@onlinecapturecenter.com
  2. Mail to: Waste Management – Accounts Payable
    P.O. Box # 6700
    Portland, OR 97228-6700

    For Canada:
    Waste Management – Accounts Payable
    #910-5525 West Boulevard
    Vancouver BC V6M 3W6
  3. FAX to: 888-813-4288

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30.I submitted the same invoice twice, do I need to notify anyone?

No, but please be aware that your payment may be delayed.

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31.If my company has inquiries regarding contracts or price discrepancies on Purchase Orders, who should we contact?

Please contact the WM representative who placed the order.

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32.I sent my invoice to 8888134288@onlinecapturecenter.com, but I do not see it in the Invoice and Payment Status Portal yet.

  1. Please allow at least 2 business days after the date of submission before looking for it in the Invoice and Payment Status Portal.
  2. If it has been at least 2 business days after the date of submission and it is not showing in the Invoice and Payment Status Portal, you may submit an invoice status inquiry via email to wmsc.ap@wm.com. Please include pertinent information such as the confirmation number received via email when the invoice was submitted, remittance (vendor) name, invoice number, invoice total and purchase order number if applicable.

33.Why does my invoice status show as “In Process” in the Invoice and Payment Status Portal?

This means that your invoice is being worked on by the Waste Management Team.

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34.What if my invoice is showing as “In Process” past the payment due date?

This means that your invoice is being worked on by the Waste Management Team. You can send an inquiry directly to the Waste Management AP Team about a specific invoice by clicking on the blue envelope icon to the left of the Invoice ID.

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35.Why is my invoice not showing up in the Invoice and Payment Status Portal when I emailed it to the Online Capture Center?

Step 1 –If you have agreed to transact with Waste Management via the Ariba Network, your invoices will not be processed via the Online Capture Center. Your invoices must be submitted electronically via the Ariba Network.
Step 2 -When you emailed your invoice to the Online Capture Center, did you receive a successful confirmation email?

  1. If yes – please allow at least two business days before checking the Invoice and Payment Status Portal. If several days have past and it is still not available in the Invoice and Payment Status Portal, please contact us via the Contact Us page requesting the status. You will need to include your confirmation number,invoice number, invoice date, and invoice amount.
  2. If you did not receive a successful confirmation email, please contact us via the Contact Us page for assistance.

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36.Who do I contact if the Invoice and Payment Status Portal shows a payment made but funds have not been received?

Depending on your bank, ACH payments can take 3-5 days to post. Also, please allow appropriate postal mailing time for checks. If there is a delay, please contact us via the Contact Us page (provide the Payment ID and payment amount.) A ticket will be generated and a WMSC AP representative will respond to your inquiry/request within two business days.

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37.Where can I get help with the Supplier Onboarding Portal, Jaggaer, if I have questions?

Suppliers can contact Jaggaer Support: 1-800-233-1121 or https://www.jaggaer.com for assistance.

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38.If I have been invited to the Supplier Onboarding Portal, Jaggaer and I have forgotten my password, how do I get it reset?

To help prevent this from happening, please set up a security question/password reminder. If you are still having issues, please contact Jaggaer Support and identify yourself as registering on the Waste Management Supplier Network: 1-800-233-1121 or https://www.jaggaer.com for assistance.

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39.What are Waste Management’s insurance requirements if work is being performed on site by a supplier?

If a supplier will be performing work on site, they are required to provide a valid certificate of insurance. Ensure that the dates of the certificate of insurance are valid and that the insurance covers what is required by Waste Management. You can view insurance requirements here.

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40.How do I update my vendor record information?

Notification of changes should be provided to your Waste Management contact, regardless if you have registered in Jaggaer. If you are a supplier that has registered in Jaggaer, please ensure you notify your Waste Management contact even if you make those changes in Jaggaer.

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41.Where should my company send remittance changes and or merger/acquisition changes?

Notification of changes should be provided to your Waste Management contact, regardless if you have registered in Jaggaer. If you are a supplier that has registered in Jaggaer, please ensure you notify your Waste Management contact even if you make those changes in Jaggaer.

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42.How do I obtain a 1099 Form?

In compliance with IRS, Waste Management sends 1099 forms via US Mail no later than January 31st of the following year. If you did not receive your 1099 or would like another copy, utilize the Contact Us page to submit your request. Please be sure to include your company name, Tax ID, and tax year requested.

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